Marketing Admin Assistant

About Us We’re Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short-term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style. Our Leadership Philosophy Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture. To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link . Understanding this mindset will provide valuable context for how we operate and what we value in our team members. What This Role Is About: You’ll be the person behind the scenes, crafting social media posts that spark excitement, designing emails that inspire action, and keeping our website fresh and engaging. You’ll dive into performance data to see what’s working, brainstorm new ideas to make us stand out, and stay ahead of the latest trends to keep things fresh. At the heart of it all, you’ll be a storyteller, helping us build connections with franchisees, property owners, travelers, and partners alike. If you’re creative, organized, and ready to make an impact, this is the role for you! Your Main Responsibilities: Social Media Management: Create, schedule, and publish engaging posts across platforms like Facebook, Instagram, LinkedIn, and TikTok. Monitor and respond to comments and messages to foster community engagement. Track performance metrics and suggest improvements. Email Marketing: Assist our email marketing vendor in preparing and sending email campaigns to promote vacation homes, owner propositions and franchise opportunities, plus special offers. Maintain and grow email subscriber lists. Analyze open rates, click-through rates, and conversions to optimize email performance. Website Maintenance: Update and refresh website content, including blogs, and promotional pages. Collaborate with the team to ensure the website aligns with brand standards and goals. Assist in tracking website analytics to inform content strategy. Content Creation: Write compelling copy for blogs, social posts, ads, and emails that reflect the company’s voice and appeal to target audiences. Collaborate with the designer to create visual content using tools like Canva or Adobe Creative Suite. Support video creation efforts for marketing campaigns. Campaign Support: Collaborate with the marketing team to plan and execute digital campaigns. Track campaign performance and prepare reports. Conduct market research to identify trends and opportunities. Analytics and Reporting: Monitor key performance indicators (KPIs) such as engagement, lead generation, and conversions. Compile insights to help the team refine strategies. Stay updated on competitor activity and industry trends. Collaboration and Communication: Work closely with the owner growth team, franchise team, the local destination managers and external vendors to ensure cohesive marketing efforts. Coordinate with the design and sales teams for cross-functional initiatives. Stay Current on Digital Trends: Research and recommend new tools, platforms, and strategies to enhance digital marketing efforts. Experiment with emerging formats like influencer partnerships or interactive content. Support Events and Promotions: Assist in preparing and promoting events, like franchise discovery sessions or partner meetups. Administrative Tasks: Organize marketing assets, maintain calendars, and prepare presentations as needed. Manage digital marketing tools and subscriptions to ensure smooth operations. What We’re Looking For: Excellent written and verbal English skills. Strong organizational skills with the ability to multitask and prioritize workload. Ability to work independently in a remote work environment. Attention to detail and commitment to providing exceptional service. Possess critical thinking and problem-solving skills. Ability to learn new software quickly and efficiently. Willingness to ask questions when unclear about a task or process. Nice To Have: Bilingual English/Spanish. Technical Requirements: Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port) i5 11th Gen or higher Windows 11 / MacOS Catalina or higher Minimum of 8 GB RAM Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) Back-ups in case of power or internet provider interruptions Good headset and webcam (preferably noise-canceling headset) Why You’ll Love Working with Us: Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.