Manager, Venue Sales Support

Manager, Venue Sales Systems $75,000 - $95,000 annually SUMMARY The Manager Venue Sales Support plays a critical operational role within Venue Sales, ensuring seamless day-to-day administrative functions that directly support the revenue-generating efforts of Regional Business Partners (RBPs), Regional Sales Partners (RSPs), and Venue Directors (VDs). This individual serves as the administrative backbone of the Venue Sales team, managing systems, data, pricing tools, sales communications, and incentive processes. The ideal candidate is highly organized, detail-oriented, and comfortable operating across multiple platforms including IEL, HubSpot, ClickUp, and Qwilr, with the ability to coordinate cross-functionally with Finance, Marketing, HR, and Technology. ESSENTIAL DUTIES AND RESPONSIBILITIES Pricing, Packages & Product Administration Manage the end-to-end workflow for IEL package requests, including reviewing package escalation form submissions, building approved packages in IEL, and adding packages to venue microsites as applicable. Coordinate and administer price shop requests submitted via ClickUp by VDs, RBPs, and RSPs — including engaging and communicating with secret shoppers, compiling competitive set findings, conducting comp set analysis, and distributing summary PDFs to requestors. Administer AV/Tech package pricing updates by coordinating pricing analysis, updating tiers and pricing in IEL, HubSpot, and ClickUp, and creating pricing tier forms for venue partners to present to hotel customers. Advanced proficiency in Microsoft Excel including pivot tables, VLOOKUP/XLLOOKUP, complex formulas, data analysis and reporting. Support MIS Matrices updates by coordinating with RSPs, the VP of Specialty Services, and the Technology team to maintain accurate IEL pricing. Assist with e-commerce portal (exhibitor) maintenance in coordination with RSPs and Technology, including processing venue-requested updates and changes. Sales Communications & Meeting Operations Build and maintain Qwilr templates used by the Venue Sales team; coordinate with RSPs to support monthly Sales Team Call deck creation using admin-gathered data. Create and distribute calendar invites for all Venue Sales-led calls and meetings. Compile and share relevant call data and reporting with RBPs following Sales Team Calls. Upload and publish sales call recordings to EchoBase in a timely manner. Prepare and distribute the weekly topline revenue snapshot email to appropriate Venue Sales stakeholders. Microsite & Digital Content Management Manage incoming microsite requests using the venue collateral request form, coordinating with Marketing/Technology to ensure accurate and up-to-date microsite content for each venue. Conduct and coordinate periodic one-on-one reviews with VDs to audit and refresh microsite content. Support website audit initiatives by tracking hotel website compliance (Pinnacle Live name, number, and microsite link) in ClickUp and escalating deficiencies to the appropriate RSP. Incentive Plan & Compensation Administration Support annual Venue Sales Incentive Plan administration, including preparing and distributing individualized annual letters outlining Revenue and GOP goals broken down by quarter. Coordinate with Human Resources to ensure incentive plan agreements are issued through ADP for employee signature on the appropriate timeline. Track ad hoc monthly and quarterly sales contest details as directed by RSPs; assist with communication and documentation of contest parameters. Knowledge Base & Internal Content Publish approved Venue Sales content to EchoBase (internal knowledge base), coordinating with the SVP, RSPs, and other departments as needed to ensure content accuracy and timeliness. Maintain organized records of Venue Sales resources, templates, and process documentation to support team efficiency and onboarding. CRM & Systems Administration Maintain data integrity within HubSpot and ClickUp, ensuring Venue Sales records, contact information, pipeline data, and task workflows are current and accurate. Serve as a day-to-day resource for Venue Sales team members navigating administrative workflows in ClickUp, HubSpot, and IEL. Assist with reporting pulls, data exports, and dashboard maintenance as requested by RSPs or RBPs. Cross-Functional Coordination Act as the primary liaison between the Venue Sales team and internal departments including Finance, Marketing, HR, and Technology for administrative matters. Coordinate with the Finance team in support of quarterly incentive payment processing workflows. Support RSPs and RBPs with ad hoc administrative projects and tasks as assigned by the SVP, Venue Sales. Perform other duties as assigned. CORE COMPETENCIES Attention to Detail – Efficiently allocates cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, particularly across multiple concurrent platforms and workflows. Organizational Skills – Uses best practices such as time management, prioritizing through to-do lists, consistent communication, multi-tasking, and adaptability to manage competing deadlines. Systems Proficiency – Comfortable learning and operating across multiple platforms (Microsoft Office including Advanced Excel, IEL, HubSpot, ClickUp, Qwilr, ADP, SharePoint/EchoBase) with minimal supervision. Effective Communicator – Has the ability to work on multiple projects at one time, balancing communication with active listening, confidence, and concrete and clear conversation across all levels of the organization. Proactive Problem-Solving – Anticipates administrative needs of the sales team, escalates issues or blockers promptly, and takes initiative to maintain workflow continuity. Discretion & Confidentiality – Handles sensitive compensation, incentive, and financial data with the highest level of professionalism and discretion. Collaboration – Works effectively with cross-functional partners and demonstrates a team-first mindset in a fast-paced environment. Customer Service – Utilizes the skills necessary to communicate with internal customers, solve problems, demonstrate patience and understanding, and ensure stakeholder satisfaction. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Excellent verbal and written communication skills Strong organizational skills and ability to manage multiple priorities simultaneously Excellent attention to detail and commitment to data accuracy Proficient with Microsoft Office Suite (Word, Advanced Excel, Outlook, PowerPoint) Comfortable working within CRM platforms; HubSpot experience preferred Experience with project management tools; ClickUp experience preferred Ability to work cross-functionally and build effective relationships with field and corporate teams Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION AND EXPERIENCE High school diploma or equivalent required; associate’s or bachelor’s degree preferred 2+ years of administrative, sales support, or operations experience, preferably in a hospitality, events, or AV/technology environment Prior experience supporting a sales team or commercial function strongly preferred Experience with CRM and/or project management software (HubSpot and ClickUp preferred) Familiarity with incentive plan administration, pricing workflows, or commission reporting is a plus Experience coordinating with Finance, HR, and Marketing on cross-functional administrative tasks preferred WORK SCHEDULE Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours may be required during peak periods, month-end, quarter-end, or as business dictates. TRAVEL DEMANDS Minimal travel, less than 5%. BENEFITS Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.