Salesforce Developer - Production Support

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly 
on serving those in the medical industry. With healthcare in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established 
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You Are We are seeking a highly skilled Salesforce Developer to join our Production Support Tiger Team. This role is focused on maintaining platform stability, resolving production issues, supporting business-critical operations, and delivering targeted enhancements that improve system reliability and performance. As a member of the Tiger Team, you will be responsible for rapidly investigating, troubleshooting, and resolving Salesforce issues across Apex, Flows, Lightning Web Components (LWC), integrations, and declarative automation. You will leverage Copado AI and other AI-assisted development tools to accelerate root-cause analysis, solution design, and issue resolution while ensuring high-quality, sustainable fixes. This position requires strong technical troubleshooting skills, excellent communication, and the ability to perform effectively in a fast-paced production support environment. What You'll Do Serve as a primary responder for Salesforce production issues, incidents, and escalations Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues Monitor platform health, system performance, and integration reliability Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption Identify opportunities to improve platform reliability, scalability, and maintainability Create and maintain technical documentation, runbooks, and knowledge articles for support processes Participate in incident reviews and contribute to continuous improvement initiatives Support release validation and post-deployment monitoring activities What You'll Need 5+ years of Salesforce development experience Strong experience in troubleshooting and supporting Salesforce production environments Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization Strong SOQL/SOSL skills and data analysis experience Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders Strong sense of ownership, urgency, and accountability in high-priority production situations Nice to Have Experience supporting large-scale Salesforce implementations Copado, DevOps, or CI/CD experience Experience Cloud and Lightning Web Components (LWC) expertise Platform Event and integration troubleshooting experience Monitoring and observability experience (Splunk, Datadog, New Relic, etc.) Prior experience in a Production Support, Site Reliability, Tiger Team, or Incident Response role Salesforce Platform Developer I or II certification Life at BHG Financial At BHG Financial, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development. Why You Should Join BHG Financial We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG Financial include: •Medical/Rx/Dental/Vision coverage for employees and their eligible family members •Competitive PTO and vacation policies •1 Friday off each month for Wellness Weekends •Company 401(k) plan with employer contributions after one year •Company-sponsored training and certification opportunities •Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses •Ongoing volunteer opportunities to give back to the community through our BHG Cares program If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today! BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.