Manager - Medical Risk Consultants – Remote

Symetra has an exciting opportunity to join our team as a Manager, Medical Risk Consultants ! About the role In this role, you will lead a team of registered nurses (Medical Risk Consultants, “MRCs”), overseeing daily operations, team development, and service delivery. You will drive quality, consistency, and efficiency across workflows while coaching and developing your team to deliver strong business and customer outcomes. You’ll also partner across the organization to support underwriting, claims, and cost-containment strategies—playing a key role in both operational excellence and strategic decision-making. What you will do Team Leadership & Development Lead, coach, and develop MRCs through regular feedback and performance management Build team capability through training, mentoring, and ongoing development plans Foster an inclusive, engaged team environment focused on accountability and customer service Manage staffing, workload distribution, and scheduling to meet business needs Operations & Performance Oversee workflows to ensure timely, accurate handling of claim reviews, cost-containment opportunities, and underwriting support Monitor quality, productivity, and service metrics; find opportunities for improvement Ensure compliance with internal policies and applicable regulations (e.g., ACA, ERISA) Maintain and share operational reporting to advise decision-making. Strategy & Continuous Improvement Identify trends, risks, and opportunities to improve processes, quality, and efficiency Lead or support initiatives related to process improvements and system changes Manage vendor relationships related to cost-containment and claims support Maintain business continuity plans Cross-Functional Partnership Collaborate with underwriting, stop loss, and other internal partners to support business goals Provide expertise on complex claims, underwriting reviews, and audits Support the Stop Loss team during peak and non-peak cycles Financial Oversight Support budget planning and forecasting Monitor expenses and find opportunities for cost management Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: “If you’re looking for a company that amplifies your talents, values your voice, and encourages continuous growth, Symetra is the place. I feel incredibly lucky to have found this opportunity—and I’ve never been happier in my career!” - Gina B., Medical Risk Manager "If given an opportunity to work for this amazing company-say yes! You will not be disappointed." - Rebecca A., Sr. Medical Risk Consultant What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program Who You Are Associate or bachelor’s degree in nursing, business administration, health management, or other relevant insurance/business field required. Active RN License required. 8+ years of stop loss, medical risk management experience required. Prior people leadership experience with a focus on coaching and development Strong understanding of self-funded insurance, medical terminology, and claims management Experience working with cost-containment strategies and vendor management. Industry involvement (e.g., SIIA, SPBA) or professional designations a plus. Experience supporting underwriting or complex claims review a plus. Strong leadership, coaching, and team development skills Analytical and problem-solving approach Ability to balance priorities and achieve results in a time-sensitive environment Clear and effective communication skills Comfort working cross-functionally and influencing business partners Technology savvy with MS Office Suite proficiency. Connexure/ESL experience preferred. Ability to travel as needed to support the business. Travel: Required Training & Professional Development All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses. Reasonable Accommodations Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered