Manager, Customer Success

C.H. Robinson is seeking a Manager Customer Success to join our Robinson Managed Solutions (RMS) Customer Success team. In this role you will lead and inspire a high-performing Customer Success team, driving growth, retention, and long-term value across strategic accounts. You will build trusted senior-level relationships while ensuring customers maximize the impact of our technology and services. In this role you will shape and execute a proactive, best-in-class Customer Success framework that enhances the end-to-end customer journey. You will translate customer insights into action—owning renewals, expansion, and continuous improvement—while developing top talent to meet evolving client needs. In this role, you will engage with peers on-site four days a week in our Chicago Central office, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Strategic Business Planning: Develop and execute customer-centric strategies, aligning resources to business priorities, and driving measurable outcomes Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross-sell, upsell, and value-added services Relationship Management: Build and expand executive-level relationships, positioning yourself as a trusted advisor, and key partner to client success Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high-impact value delivery programs Financial Management: Drive organic growth by expanding services, increasing freight under management, and maximizing account value Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting Talent Management: Attract, hire, and develop top-performing, diverse talent, building a strong pipeline to support business growth Coach and empower teams through clear expectations, real-time feedback, and development opportunities that drive engagement and performance Global Capabilities: Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes Advocate for customer needs by influencing technology innovation, aligning cross-functional teams, and leading strategic initiatives across regions QUALIFICATIONS Required: Bachelor’s degree from accredited college or university Minimum 5 years of related industry experience Minimum 2 years of leading and managing teams Ability to travel up to 35% (domestically and internationally) Preferred: Advanced proficiency in Microsoft Office Suite of programs Knowledge of Supply Chain and/or Logistics industry Experience in consultative and strategic sales Strong negotiation and conflict resolution skills Strong written and verbal communication skills, including experience presenting to internal and external key decision makers Demonstrates skill of managing internal and external customer expectations Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $83,400.00 - $174,160.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page