Manager, Claims | Midwest and South (Florida)

Manager, Claims – Midwest/South | Remote (WFH) Opportunity General Summary This position is responsible for the strategic oversight and operational management of workers' compensation claims within the assigned region. This role is accountable for driving team performance, ensuring service quality, and achieving results aligned with organizational goals. The manager establishes regional objectives, monitors key performance indicators, and ensures consistent, compliant, and timely work comp claims handling across assigned jurisdictions. This position also provides supervisory oversight on complex or high-exposure work comp claims that exceed authority levels, ensuring consistency and alignment with company standards. Collaboration with internal stakeholders and external partners is essential to maintaining regulatory compliance, optimizing claim outcomes, and delivering a high standard of customer service. This role manages workers' compensation claims adjusters across Midwest and Southern/gulf coast jurisdictions; candidates holding an active Florida workers' compensation adjuster license a plus. Essential Duties and Responsibilities Reports to the Vice President of Claims on all financial and operational results and issues. Plans, coordinates, and delegates business objectives that support the company’s mission and financial success. Communicates mission and goals to the staff and builds support for company’s objectives. Defines levels of performance for the department and provides regular ongoing feedback on results. Creates an environment that supports the corporate culture, fosters teamwork, values diversity, and respects all team and company staff-members, internal and external customers, and vendors. Champions organizational change initiatives by aligning change goals with department strategy, communicating vision, and driving adoption across multiple teams or units. Creates a culture that embraces innovation, empowering supervisors and adjusters to participate in continuous improvement efforts and strengthening organizational resilience. Oversees departmental quality performance, establishing standards, benchmarks, and audit criteria to maintain high-level technical and regulatory execution. Reviews quality trends and audit results, identifying systemic issues and implementing training, process enhancements, or policy changes to address them. Establishes staffing objectives, selects appropriate candidates and is responsible for the management, development, and motivation of the leaders and their teams. Sets and exhibits the standard for appropriate professional behavior and performance. Evaluates subordinates regularly via internal Claim process audits and conducts performance appraisals. Identifies, modifies, and implements change when situations require quick and immediate action to achieve successful results. Accurately evaluates program effectiveness and accountability and determines any change needed to improve program. Accurately analyzes program related materials or reports and applies established policies, regulations, standards, and legal directives. Analyzes statistical data and develops the claim office budget. Is accountable for management of the team within the defined budget. Communicates information to staff and assists with interpretation and practical implementation of changes while analyzing the impact on work processes and performance. Fosters inter-departmental collaboration to build relationships throughout the organization to help drive success through partnership. Supports the organizations business objectives Renders final determinations for the assigned claim area for both financial and operational matters. Reporting and consulting with the Vice President of Claims on items with impact over designated authority levels. Determines claim staff authority levels for settlement, and reserve and/or payment levels and maintains the offices highest assigned authorities. Reviews adverse legal decisions and determines action. Mediates and negotiates between contending parties and/or vendors. Provides support and works collaboratively with businesses partners to evaluate claim trends. Provides superior customer service by addressing inquiries from agents and policyholders. Research legislative/regulatory issues, providing input to government affairs, state agencies, corporate strategic business units, corporate and field workers' compensation claims. Develops and/or facilitates corporate strategies for implementation of new legislation. Responds to regulatory changes by partnering with applicable key management and other resources. Accountable for the office compliance with regulatory requirements and workers' compensation claims best practices and business results. May be required to travel occasionally. Communicate changes effectively to staff, analyze their impact, and support implementation for improved performance. Establish strategic program goals and objectives; contribute to budgetary planning and monitor program effectiveness. Other duties as assigned. Requirements Minimum of 10 years technical work comp claims experience, 3 of which must have been of supervisory or managerial experience. Experience in support function oversight. Must have experience in budget planning and preparation. Working knowledge of principles and practices of workers compensation administration, and statutes, rules, and regulations regarding workers compensation. Previous formal presentation experience is required. Knowledge of insurance operations and methodologies, awareness of industry trends and changes is preferred. Foundational knowledge of NCCI, WCIRB, and Independent State Bureau with proven application. Ability to interact professionally with all levels of personnel, both internally and externally. Demonstrated ability to lead teams, achieve results, and drive performance through others. Adapt quickly to new technologies and systems as needed. Excellent analytical, problem-solving, and decision-making skills. Equivalent combinations of education and experience may be considered. Certification Insurance designation preferred, i.e., ARM, AIC, CPDM or CPCU designations. Education Bachelor’s Degree in Business Administration/Management/Finance or a related field preferred or equivalent industry experience. Work Environment Remote: This position is a fully remote (work‑from‑home) opportunity. Candidates must be currently located in the United States and authorized to work without sponsorship. A suitable home workspace that is private and free from distractions is required. Expected Work Hours: Work schedules are designed to meet both the needs of the role and the organization and may be adjusted as business needs evolve. Travel: Possible travel to off‑site locations may be required for meetings, as needed. Salary Range: $105,000 - $147,000 and a comprehensive benefits package, please follow the link to our benefits page for details! EMPLOYERS Benefits and Perks About EMPLOYERS: As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work! We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS ®! Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees. We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other! At EMPLOYERS , you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. #LI-Remote Click our link to learn more! About EMPLOYERS