Manager, Business Operations - Internal Only

Your job Manage daily operations of the CS Partner Program and vendor relationships. Collect, analyze, and prioritize partner feedback to identify improvement opportunities. Manage feedback loops, ensuring issues are tracked, resolved, and communicated to Sales & CS teams. Oversee QA Specialists. Monitor QA results, KPIs, and vendor performance; drive corrective actions as needed. Facilitate regular reviews with vendors to align on performance, quality, and strategic priorities. Develop reporting and insights to inform CS vendor support decision-making and program improvements. Who you are Deliver on defined goals and KPIs; maintain rigor in documentation, SLAs, and quality. Coordinate work across functions; influence outcomes with structured, data‑backed communication. Identify and implement team‑level improvements; promote feedback, experimentation, and learning. Drive adoption of AI/automation; measure efficiency and experience gains. Forecast needs and contribute to responsible spending recommendations with data. Articulate team vision and connect work to mission and goals. Who we are Candidates must be a current member of the Operations or Client Success organizations Candidates must have spent at least 6 months in their current role Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process (i.e., Account Executive to Senior Account Executive) do not affect time in role. Candidates must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application Although this role is posted as U.S. Remote, global members of the CS + Ops organization who meet the minimum requirements are also eligible for consideration. Requires a minimum of 10 years of related experience; or a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience. Strategic Execution: Plan-to-delivery ownership; KPI management; SLA/quality discipline. Cross-Functional Influence: Priority alignment, role clarity, and impact communication. Insights & Optimization: Data-driven workflow improvements; AI/automation implementation. People Leadership: Coaching, performance management, and inclusive culture building. Fiscal Awareness: Forecasting and spend optimization. Our mission As the world’s number 1 job site , our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. ( Comscore, Total Visits, March 2025) Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role. Salary Range Transparency Ireland: 75 000€ - 113 000€United States Tier 1: 98 000$ - 143 000$Tier 2: 108 000$ - 162 000$ Tier 3: 119 000$ - 179 000$Tier 5: 136 000$ - 204 000$ EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. 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