Manager, Business Intelligence

Take your career to new heights with Loopio! 🚀✨ Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit, and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam. We are seeking a strategic and operationally strong Manager, Business Intelligence to build and scale our GTM analytics function across Sales, Marketing, Customer Success, Revenue Operations, and Executive Leadership. This role is ideal for a leader who can combine strong business acumen, modern analytics practices, and scalable operating models to help the organization make faster, more informed decisions. You will be responsible for building a trusted analytics function that moves beyond ad hoc reporting toward proactive, standardized, and decision-oriented insights. What You’ll Be Doing Build & Scale the GTM Analytics Function Establish and evolve a centralized Go-to-Market analytics function that supports Sales, Marketing, Customer Success, and Executive Leadership. Develop scalable processes, operating models, and prioritization frameworks to support business growth. Define Executive Metrics & Business Health Reporting Own the development and governance of core GTM KPIs across pipeline, revenue, retention, expansion, product adoption, customer health, and operational performance. Ensure consistent definitions and trusted reporting across the organization. Develop a Scalable Analytics Operating Model Build repeatable analytics workflows that reduce dependency on ad hoc analysis and create sustainable self-service capabilities. Partner with stakeholders to prioritize initiatives and align analytics investments to business impact. Dashboard & Insight Strategy Lead the strategy and evolution of dashboards and reporting products in Tableau and other BI platforms. Ensure reporting is actionable, executive-ready, and aligned to organizational decision-making needs. Cross-Functional Business Partnership Partner closely with Sales, Marketing, Customer Success, Finance and Operations leaders to identify opportunities, measure performance, and improve business outcomes through data. Data Governance & Metric Standardization Drive adoption of centralized metric definitions, semantic layers, and data governance standards to improve trust, consistency, and scalability across reporting and analytics workflows. Forecasting & Revenue Intelligence Support forecasting, pipeline analysis, customer retention analysis, and revenue intelligence initiatives by developing scalable reporting and analytical frameworks. Team Leadership & Enablement Mentor and support analysts while fostering a culture of curiosity, accountability, and business partnership. Help elevate analytics maturity across the organization through enablement and best practices. Analytics Modernization & AI Enablement Identify opportunities to leverage AI-enabled analytics tools and automation to improve efficiency and accelerate insight generation, while ensuring outputs remain governed and trusted. What You’ll Bring to the Team 5+ years of experience in business intelligence, analytics, revenue operations, or related fields 2+ years of experience leading analytics initiatives 2+ years of experience with people leadership Strong experience supporting Go-to-Market organizations (Sales, Marketing, Customer Success, Revenue Operations) Deep expertise in SQL and BI platforms Strong understanding of data modelling, semantic layers, and modern data warehousing concepts Experience building scalable reporting and analytics operating models Strong executive communication and stakeholder management skills Ability to translate complex business questions into actionable analytical solutions Experience balancing strategic initiatives with operational execution in fast-paced environments Proactive and solutions-oriented mindset with a focus on scalability and continuous improvement Bonus Qualifications Experience supporting SaaS metrics and recurring revenue business models Experience with cloud data platforms (e.g., Databricks, Snowflake) Exposure to forecasting, pipeline analytics, customer health scoring, or revenue intelligence Experience implementing metric governance and centralized reporting standards Familiarity with AI-powered analytics workflows or Insights Agents Strategic thinker who can connect analytics investments to business outcomes Highly organized with strong prioritization and operational planning capabilities Where You’ll Work 📍 While this is a remote-first role within ON or BC, we are prioritizing candidates who reside in and around the Greater Toronto Area, and can access our co-working space in Downtown Toronto for occasional Team get-togethers. Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from. Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru). The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you! You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday We encourage asynchronous collaboration to effectively work as a global #OneTeam! Why You’ll ♥️ Working at Loopio Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact. We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio. We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up. You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment. Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and quarterly celebrations to celebrate the big wins and milestones as #oneteam! Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round. You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business. Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups. Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table. AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process. For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making. Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team ( [email protected] ) should you require accommodations at any point during our virtual interview processes.