Managed Services Engineer – Tier 2 (Remote) Telecom

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 25 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design, implement, and support complex B2B network environments. This role is a bridge between standard support and high-level engineering, requiring a deep understanding of SD-WAN, Networking and Voice technologies alongside a commitment to operational excellence. What You'll Do Design & Implementation: Lead the technical delivery of B2B T2 level solutions, including SD-WAN, MPLS, SASE, and Carrier Grade Circuits. Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco, ADTRAN, Juniper, CATO, VeloCloud). Advanced Troubleshooting: Resolve complex routing issues involving OSPF, EIGRP, BGP, MPLS, and SDWAN. Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services. Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures. Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions. Operational Excellence: Maintain precise network documentation, follow QA processes correctly and ensure strict adherence to client SLAs. Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers. What You Bring Technical Education: Degree in Telecommunications Engineering, Computer Science, or a related field. Certifications: Active certifications such as CCNA, CCNP, Fortinet NSE 4, Cisco Meraki Specialist, or VeloCloud/Cato credentials. Domain Expertise: Strong mastery of TCP/IP, advanced routing protocols, and enterprise network topologies. Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues, coordinating with ISPs and vendors until full resolution. Strategic Communication: Ability to translate highly technical data into clear, actionable summaries for non-technical clients and stakeholders. Analytical Rigor: A "root-cause-first" approach to troubleshooting, with the discipline to avoid workarounds in favor of long-term stability. Documentation Discipline: High attention to detail in maintaining network diagrams and contributing to the team’s internal knowledge base. Prioritization Skills: Proven ability to manage multiple high priority tasks in a fast-paced environment. Work Schedule Location: 100% Remote. Hours: Standard business hours based on Pacific Time (PT). Availability: Occasional after-hours support required for critical deployments and high-level escalations. All your information will be kept confidential according to EEO guidelines. Why Join Us? Entry-level opportunity to build hands-on project management experience in telecom. Learn from experienced project managers and technical teams. Exposure to real-world carrier coordination and infrastructure deployments. Clear growth path into a Project Manager role. Competitive compensation and benefits package.