Loan Servicing Manager

Overview BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us. Positive Work Environment & Culture Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued. Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. Overview & Position Summary This position provides leadership for the Loan Servicing function, overseeing day-to-day operations that support accurate, compliant, and timely loan servicing activities. This role manages a team of professionals, ensuring that procedures, service standards, and organizational goals are consistently met. This position collaborates with internal partners to strengthen operational efficiency, resolve issues, and maintain high levels of service delivery. This role also supports continuous improvement efforts through monitoring performance, refining processes, and reinforcing best practices. Primary Responsibilities Establish operational goals and priorities for the Loan Services team to support short-term functional objectives. Lead and supervise Loan Servicing professionals, providing direction, guidance, coaching, and performance management. Ensure policies, procedures, and regulatory requirements are consistently followed across the team. Oversee daily operations to ensure timely, accurate, and compliant servicing actions. Collaborate with cross-functional partners to support seamless workflow execution and issue resolution. Analyze operational challenges and apply prior experience and judgment to solve difficult issues. Monitor team performance, productivity, and service quality, implementing improvements as needed. Support system upgrades, workflow enhancements, and procedural updates within the Loan Services area. Communicate expectations, process changes, and organizational initiatives to team members. Contribute to broader planning for operational efficiency, customer service, and regulatory readiness. Education & Experience Required: Minimum of 4–6 years of relevant experience in loan servicing, consumer lending operations, or related financial services functions, or equivalent (e.g., 8–10 years) Bachelor’s degree or equivalent education and experience Industry-specific experience in loan servicing, post-closing, or regulated lending operations Leadership experience managing or supervising a team Preferred: Prior management experience within mortgage or consumer lending operations. Knowledge of servicing systems, payment processes, escrow management, and regulatory requirements. Experience implementing operational improvements or workflow changes. Skills & Competencies Strong leadership and team management skills. Broad knowledge of loan servicing processes and regulations. Ability to interpret and implement policies, procedures, and compliance standards. Strong problem-solving and analytical skills for difficult operational issues. Effective communication and interpersonal skills. Ability to manage competing priorities in a high-volume environment. Proficiency with servicing platforms, LOS systems, and reporting tools. Strong organizational and workflow management skills. Ability to influence team practices and operational approaches. Commitment to accuracy, service quality, and continuous improvement. Working Conditions Work is performed in a general office or remote-office environment using computers, servicing systems, and communication technologies. Occasional travel may be required for team leadership, training, or operational coordination. Workload may vary based on servicing cycles, regulatory updates, and organizational priorities. Physical Requirements Ability to sit for extended periods while reviewing servicing information and system data. Ability to lift or carry light materials such as laptops or documents. Frequent use of computers, software systems, and communication tools. Ability to move within office areas for team collaboration and meetings. Ability to maintain focus during detailed operational review and supervisory activities. Compensation Base Salary: $100,000 - $120,000 FLSA Status: Exempt Bonus Type: Year-end Discretionary Comprehensive Benefits Package We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: Competitive Compensation: We provide a competitive compensation structure that rewards performance and results. Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Financial Future: Access a 401(k) retirement savings plan. Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave). Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. Exclusive Perks & Discounts Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts. Pet Insurance: Enjoy discounted group pet insurance rates. If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information. Sekisui House U.S., Inc. is an Equal Opportunity Employer.