AVP - Loan Servicing Manager

Job Title AVP - Loan Servicing Manager Job Description We are seeking a candidate with strong critical thinking and leadership skills who is adaptable, results-driven, and capable of thriving in a dynamic environment. The ideal candidate demonstrates sound judgment, a proactive mindset, and the ability to lead teams toward achieving strategic and operational goals. Our Shared Future: As a Loan Servicing Manager, you will regularly interact with stakeholders across the organization, building strong partnerships to support business objectives. In this role, you will be continuously challenged to identify, develop, and implement process improvements that simplify operations, enhance efficiency, and reduce the overall cost to serve. You and Your Job The Loan Servicing Manager leads and coaches one or more teams of Loan Servicing Specialists to achieve established performance, quality, and service goals. This role is responsible for driving operational excellence while ensuring a high level of service delivery across the loan servicing function. The Manager collaborates cross-functionally, maintaining strong communication with leaders in Closing, Finance, DRC, Compliance, Credit, and Legal to streamline processes, resolve issues, and continuously improve service levels. This position plays a critical role in aligning servicing operations with organizational objectives and regulatory requirements. Job Responsibilities Support adherence to monitoring and managing Key Risk and Controls Effectively manage performance, quality and productivity Assigns work and monitors workflow of direct reports to ensure functions are performed timely and accurately, with excellent customer service as the key driver regarding decisions and priorities. Provide subject matter expertise on Lean Six Sigma process improvement projects. Lead the team in executing an implementation plan and assist with change management effort. Ensure that staff complete all assigned areas of responsibilities in timely manner Cross training of Loan Specialists under direct supervision and within the department who are responsible for secondary Manager Responsibilities As a Rabo NA leader you will have continuous opportunities to further your professional growth and development through traditional learning paths and programs, connection-points with senior leaders, peer-to-peer interactions, stretch opportunities, an alumni program and more. You will have the opportunity to interact with and learn from leaders all over the world. Your Promise to Us: To be considered for the Loan Servicing Manager role, you must have: Bachelor’s Degree or relevant Certifications 5+ years of Managerial experience related to Loan Servicing functions in Banking or Finance. Understanding of U.S. banking regulatory environment Must possess excellent, people leadership, organizational and time management skills. Must be a self-starter with the interpersonal skills necessary to communicate tactfully with interdepartmental personnel as well as personnel from all areas and departments Ability to travel regionally up to 15% Legally authorized to work in the United States on a full-time basis. Rabobank is unable to sponsor or take over sponsorship of an employment visa for this position. Our Commitment to you – cultivating your way beyond pay: Rabobank welcomes employees and applicants from all backgrounds and is committed to fostering an inclusive environment that leverages the diverse strengths of our workforce. This enables us to exceed the expectations of our clients and customers while ensuring a healthy and safe environment for our staff. We believe your well-being extends far beyond just a paycheck and should encompass your health, happiness, and satisfaction. To meet these needs, Rabobank offers a flexible hybrid working model and continually evaluates and enhances our benefit offerings to ensure they are comprehensive, competitive, and provide you with the options and flexibility you need. Our employee benefits are focused on four main components: Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs. Financial Well-Being provides for your Retirement + Savings + Security. We love seeing your retirement plan balance grow just as much as you do! That’s why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions. Emotional Well-Being ensures your Work + Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.) Workforce Well-Being supports a hybrid working model that offers the flexibility to split your time between home and the office—typically 2 days remote and the remaining days onsite—promoting both productivity and personal well-being. Our Organization: Rabobank Group is a global financial services leader providing wholesale and retail banking, leasing, and real estate services in more than 37 countries worldwide. Founded over a century ago, Rabobank today is one of the world’s largest banks with over $678 billion in assets. In North America, Rabobank is a premier corporate and investment bank to the food, agribusiness, commodities and energy industries in the United States, Mexico, and Canada. Rabo AgriFinance, a subsidiary of Rabobank, is a leading financial services provider for farmers, ranchers and agribusinesses in the United States and Canada. Together, we provide sector expertise, strategic counsel and tailored financial solutions to clients across the entire value chain. Visit www.RabobankNA.com Salary Expectations: Target Hiring Range: $80,000.00 - $100,000.00 This position is subject to the terms of [RAF/Rabobank/RDS]’s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to [RAF/Rabobank/RDS] employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility. Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above. At Rabobank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team? This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified. #LI-Hybrid