Loan Collections Specialist

Description LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age. The Loan Collections Specialist is responsible for assisting borrowers and cosigners in resolving outstanding loan debt through proactive outreach, payment negotiations, and exceptional customer service. This role focuses primarily on outbound communication to past-due borrowers to establish payment arrangements, process collections, and support borrowers in finding appropriate solutions. The ideal candidate will demonstrate empathy, strong negotiation skills, and professionalism while ensuring compliance with all federal and state regulations. Compensation: Starting at $20/hour An additional $1 per hour when working closing shifts Monthly bonus up to $800 Location: Hybrid work week Monday – Wednesday in Blue Ash office Thursday – Friday option to work from home Why work for us? We have a lot to offer those who are looking to take the next step in their career, including: Opportunity to join a growing fintech Creative and transparent company culture Growth potential Comprehensive medical, dental, vision, and life insurance benefits 21 days of paid time off Paid training What You’ll Be Doing: Conduct outbound collection calls to borrowers and cosigners on past-due accounts Negotiate and establish payment arrangements that align with both borrower capability and company policy Counsel borrowers with professionalism and confidence to help them understand repayment options Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate Demonstrate in-depth knowledge of loan products, systems, and collections processes Maintain confidentiality and security of borrower information at all times Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws Accurately document all collection activity, borrower communications, and account updates in the system Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement Requirements What We’re Looking For: Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism Excellent verbal communication and active listening skills Strong attention to detail and accuracy in documentation and record-keeping Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment Courteous, empathetic, and positive attitude when dealing with challenging conversations Previous experience in collections, loan servicing, or customer support is preferred but not required Strong suit basic mathematical proficiency 1 year of customer service experience preferred Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems Culture & Mindset We’re looking for people who care deeply about delivering strong outcomes for customers and supporting their teammates. LendKey was recognized as a 2026 Cincinnati Top Workplace by The Cincinnati Enquirer based on employee feedback. You’ll be successful here if you align with how we work: Truthful – act with honesty and integrity Helpful – support teammates, clients, and customers Present – show up engaged, accountable, and committed Driven – motivated to make an impact Diligent – thoughtful, detail-oriented, and reliable What We Do: LendKey offers a comprehensive digital platform for private student loans, student loan refinancing, and home improvement loans, allowing community-based financial institutions to expand their portfolios and serve more borrowers without increasing infrastructure. Through our ALIRO platform, lenders can efficiently participate in, buy, and sell loans, streamlining portfolio diversification and capital deployment. For financial institutions, LendKey provides turnkey solutions that include: End-to-end loan origination and servicing expertise Seamless access to a national network of lending partners Advanced risk mitigation and compliance support Opportunities to efficiently deploy capital and diversify portfolios For borrowers, LendKey delivers: Access to affordable, competitive student loan products from trusted local lenders A simple, transparent digital application and servicing experience The benefits of community-focused lending with the convenience of modern technology LendKey’s network lending model empowers both lenders and borrowers, bridging the gap between local values and national reach. LendKey is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other basis prohibited by applicable state or federal law. LendKey offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process due to a disability, please let us know at [email protected]. Visit Lendkey.com for more information.