Loan Collections Specialist

We are changing FINANCE to finance CHANGE! At Climate First Bank , we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora , and a growing digital presence , we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp , we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers . We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental & Vision Insurance Health Savings Account (HSA) Free Telemedicine access via Teladoc Financial Wellness & Wealth Building 401(k) with 6% Employer Match — No Vesting Period. Employee Stock Options Exclusive Employee Banking Perks 0% Financing for Employee Solar Loans Employee Only Mortgage Product with exclusive interest rates and terms. 0% Financing for Eligible Electric Vehicles (EVs) Referral Incentives Generous Paid Time Off 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. 64 Hours of Paid Sick Time for all full-time employees. Protection & Peace of Mind Company-Paid Life Insurance Short- & Long-Term Disability Insurance Voluntary Life, Accident & Critical Illness Coverage Employee Assistance Program (EAP) with free counseling, legal, and financial services. Now Hiring: Loan Collections Specialist We’re seeking a Loan Collections Specialist to take charge of diverse portfolios—from cutting-edge consumer solar loans to high-stake SBA-guaranteed accounts. This remote role is the perfect combination of loan servicing, compliance and effective and strategic borrower engagement. What You’ll Contribute: Compliance Safeguarding Adhere to internal policies and external regulations, including FDCPA, ECOA, and SBA servicing guidelines (SOP 50 57 and SOP 50 10). Maintain diligent documentation of borrower interactions. Participate in periodic audits and reviews to validate compliance and performance. Stay current with regulatory updates and best practices in collections and borrower engagement. Delinquency Solutions Pursue collection efforts timely and strategically. Achieve optimal recovery rates for delinquent accounts in consumer solar, commercial, residential, and SBA-guaranteed loan portfolios. Negotiate payment arrangements and document all communications and outcomes in the loan servicing system. Work with legal and credit teams to prepare accounts for litigation, charge off or SBA guaranty purchase. Monitor trends and recurring issues and recommend process improvements where needed. Borrower Engagement Educate borrowers on loan terms and consequences of non-payment to foster solution-oriented communication with borrowers. Encourage resolution and reduce repeat delinquencies while upholding the Bank’s values and customer service standards. Initiate borrower contact within 5 days of delinquency for consumer solar loans. Issue demand letters and follow-up actions within 48 hours of status change for commercial and residential loans. Champion Our Mission, Protect What Matters Adopt a commitment to environmental, social, economic, and racial justice. Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. What Makes a Stand-Out Candidate: Experience & Education Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines. 3+ years of progressive experience handling Commercial and/ or SBA portfolios preferred. Bilingual (English/Spanish) preferred. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You run independently by driving collection efforts forward in a high-volume environment. You understand what it takes to bring tasks to completion, can anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency. Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully. Your negotiation skills are unmatched and you understand that thorough documentation is part of the process. Banking & Fintech Acumen - You understand banking and Collections deeply. Once you understand a process, you consistently look for ways to improve it or to complete it more efficiently. You are also committed to becoming a compliance wiz and actively pursue excellent knowledge of regulatory requirements and branch protocols. Lastly, you relentlessly seek and expand your understanding of our products and services and never miss an opportunity to speak eloquently about the Bank. Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies. Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed. The Work Environment: Remote role within the United States; Eastern Standard Hours. Occasional U.S. travel for company events. Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance. Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application link. Resumes sent via other channels may be delayed or bypassed. Processing times may vary. Candidates selected to move forward will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire A-Players through a structured, transparent process that includes: Cognitive and personality assessments An application form spanning your full education and work history 3 conversation stages with key team members- get to know us! Credit and background checks conducted before the final interview Final Step: Connect us with former mentors and managers of our choice for reference chats. We do not offer visa sponsorship and will not pursue candidates without valid work authorization. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9