LiveOps Associate (24/7 Operations & Moderation)

We’re looking for a LiveOps Associate to support the day-to-day operations of the platform and ensure Kumu runs smoothly 24/7. This role covers moderation, backend processing, and real-time operational support . You will monitor platform activity, respond to issues, and execute tasks that keep the system, creators, and users running without disruption. This is an execution-driven role —you are expected to act quickly, maintain high standards, and ensure issues are resolved in real time. Location: Remote Schedule: Shifting (including nights, weekends, and holidays) What You’ll Own 1. Platform Monitoring & Moderation Monitor live streams, in-app activities, and user behavior Enforce platform policies and take action on violations Respond quickly to issues impacting user experience or safety 2. Backend Processing Execute operational tasks (e.g., payouts, adjustments, account actions) Ensure accuracy and timeliness of all processing tasks Flag inconsistencies or anomalies for review 3. Real-Time Operations Support Act as the first line of response for platform issues Escalate critical problems with clear context and urgency Coordinate with internal teams to resolve incidents 4. Reporting & Visibility Maintain clear logs of actions taken and issues encountered Provide structured updates during and after shifts Surface recurring issues and suggest improvements What Good Looks Like Issues are identified and resolved quickly with minimal escalation Platform runs smoothly with minimal disruption Tasks are completed accurately and on time Communication is clear, timely, and actionable Patterns and risks are proactively flagged Requirements Comfortable working shifting schedules (24/7 coverage) Strong attention to detail and ability to follow processes Able to act quickly and make sound decisions in real time Good communication skills (clear and concise) Tech-savvy; able to navigate multiple tools and systems Experience in moderation, operations, or support is a plus How You Work You take ownership of issues until they are resolved You act quickly and decisively in real-time situations You communicate clearly—especially during incidents You follow processes, but also flag when something isn’t working You stay focused under pressure Why This Role Matters Kumu operates 24/7—and this role ensures the platform remains safe, reliable, and seamless for users and creators at all times.