Live chat support

Description Eskar LLC is looking for a dedicated Live Chat Support representative to join our team in the Retail Industry. This part-time, remote position offers a unique opportunity to engage with customers and enhance their shopping experience from the comfort of your own home, while being based in Northbridge. As a Live Chat Support representative, you will play a crucial role in assisting customers with their inquiries, resolving issues, and providing product information. Your contributions will directly impact customer satisfaction and help foster a positive brand image for Eskar LLC. We are committed to creating a friendly and supportive work environment, where your efforts in enhancing customer interactions are recognized and valued. This position offers a competitive salary, reflecting the part-time nature of the role. Join us in making a difference in the retail experience for our customers. Responsibilities Provide real-time support to customers via live chat Assist with product inquiries and order-related questions Resolve customer issues efficiently and effectively Document customer interactions and feedback Collaborate with other team members to enhance service quality Stay updated on product knowledge and promotions Maintain a positive and professional demeanor during interactions Contribute to team goals and initiatives aimed at improving customer satisfaction Requirements High school diploma or equivalent Strong written communication skills Ability to manage multiple chats simultaneously Customer service experience is a plus, but not required Basic knowledge of retail products and services Problem-solving skills and attention to detail Proficiency in using computers and chat support software Willingness to learn and adapt in a fast-paced environment Benefits 100% Remote Position Flexible Scheduling Options Paid Time Off (PTO) Performance Bonuses (where applicable) Training and Career Growth Opportunities Supportive Team Environment