Learning Systems Specialist

Location: Lithuania (Office-Based / Home-Based / Hybrid) Position Summary: We are currently seeking a Learning Systems Specialist with global responsibilities. This role will be vital for managing and advancing Bentley’s Learning Platforms (Bentley Learn, YouTube, and other LMS platforms), coordinating with various Content Creators, and providing learning support to our users. This role will work under the guidance of the Director, Learning Technology, with Bentley’s wider Account Advancement and Product & Technology groups. Responsibilities: Perform daily learning administration tasks, including training content management, scheduling training, permission management, system settings, enrolments, metrics, and evaluations. Manage user support and proactive communication. Acts as a single point of coordination between content partners, internal teams, and leadership to maintain momentum and clarity. Anticipates information needs, provides regular status updates, and ensures alignment across partners, users and internal stakeholders. Holds content partners accountable through structured governance, progress tracking, and timely escalation of risks or delays. Regularly reviews and audits content partner library to ensure alignment with Bentley Learn library. Create and run reports for users and colleagues alike. Upload course content to our learning platforms and test appropriately. Schedule all instructor-led classes through Bentley Learn, including course creation, meeting link creation, and dataset provisioning. Manage enrolment for sessions and follow-up activities (coordination with external administrators and providing updates to users). Manage the organization of facilities for users attending in-person training courses and instructors running training courses, coordinating with local offices and vendors. Process invoices for paid classes, coordinating with FinOps and product teams. Create and manage coupons for enterprise-class delivery. Capture relevant data in Bentley’s administrative systems (ServiceNow, SharePoint, and Bentley Learn). Support users through email and ServiceNow cases regarding user learning and platform support. Address any post-case review appropriately and prioritize user sentiment. Perform quality assurance checks on content & classes, test platform functionality, and communicate with all relevant stakeholders, before deployment. Monitor and troubleshoot issues affecting learners and drive timely resolutions and communications to internal and external stakeholders. Bring breakthrough and proactive ideas to accelerate, advocate for users, and amplify value delivery for Bentley users. Understand new product updates & tools and create documentation for existing or new processes. Ensure new features on the learning platform are tested and validated before release. Leverage user surveys for user success, product adoption, and retention. Ensure best practices are followed, with ongoing attention to positively impact: User sentiment Bentley product usage OnDemand consumption Live attendance and engagement Foster a culture of “One Bentley” and collaborate with internal stakeholders in a manner that benefits our accounts. Qualifications: Bachelor’s degree in management, IT, or equivalent experience. Desirable 2-4 years of professional experience, preferably including learning systems management. Ability to work in a collaborative team environment in person and through virtual communication tools, developing excellent relationships both with internal stakeholders and users. Excellent English oral and written communication and presentation skills. Ability to handle internal and external communication with patience, friendliness, and clarity. Proven ability to proactively communicate priorities, progress, and risks while enforcing delivery commitments from partners. A “user first” approach and passion to communicate with and help users. Emotional intelligence when talking with users, and the ability to document in a methodical manner. Strong track record of driving on-time delivery by setting clear expectations, monitoring performance, and addressing slippage decisively. Ability to work well with global colleagues to help address user issues. Exposure to answering queries via Service Requests and Communities forum posts. Strong motivation to build and grow user communities around the globe and for multiple Bentley applications. A motivated self-starter with the ability to work independently and in a team. Ability to manage time effectively by prioritizing and scheduling tasks to ensure they are completed within the expected timelines. Ability to focus, troubleshoot for production issues in a high-demand and pressured environment, and support users. Exceptional multi-tasking skills, ability to quickly adapt to changing circumstances with close attention to detail. Proactively problem-solve and propose solutions using data to drive decisions. What We Offer: A great Team and culture – please see our colleague video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. An attractive salary and benefits package. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. Please note that if you are employed full-time, the salary for this position ranges from 2,500 EUR gross (before taxes in Lithuania), depending on knowledge and experience. Please submit your resume in English. About Bentley Systems: Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. #LI-AK1 #LI-HYBRID #LI-REMOTE Job Segment: Engineer, Training, Engineering, Education