IT Systems Engineer / IT Systems Specialist (B2B Contract; Kaunas)

We are currently looking for an experienced IT Systems Engineer to join an international team supporting both local and corporate IT operations. This role offers a great opportunity to work in a dynamic environment, combining hands-on end-user support with involvement in infrastructure, system administration, and the deployment of new IT solutions. If you enjoy solving technical challenges, collaborating with cross-functional teams, and delivering high-quality support, we would be happy to hear from you. Personality Expectations Team player with a collaborative mindset. Diligent, organized, and detail-oriented in daily work, following structured and Lean-like methodologies. Focused on understanding and addressing end-user needs. Able to understand technical issues, explain solutions clearly, and document step-by-step instructions from an end-user perspective. Proactive, responsible, and service-oriented approach to problem-solving. Responsibilities Work with local and corporate IT teams to troubleshoot issues and assist in deploying new IT solutions. Monitor assigned Helpdesk queues, pick up user requests, and work towards the most effective resolution. Help users accurately describe and report issues through the Helpdesk Support system. Create and maintain "How-to" guides, workarounds, and knowledge base (KB) articles. Participate in IT Scrum meetings and follow up on outstanding incidents and tasks. Report progress, risks, blockers, and project updates to the manager. Provide both remote and on-site IT support when required. Assist with hardware setup, maintenance, and replacement activities. Requirements Must Have 3+ years of experience as an IT Systems Engineer, Systems Administrator, IT Support Engineer, or similar IT Systems Specialist role. Experience with user support, system deployment, installation, maintenance, and troubleshooting. Intermediate or higher knowledge in the following areas: Computer hardware, peripherals, and network equipment. Windows operating systems. Linux operating systems (RedHat experience preferred). Office productivity software and end-user application support. Networking concepts, technologies, and protocols (especially Ethernet and TCP/IP). Virtualization technologies (VMware, Hyper-V, Proxmox, etc.). Cloud solutions and containerization technologies. Strong troubleshooting and analytical skills. Good written and verbal communication skills in English. Nice to Have Experience supporting macOS devices and users. Experience supporting mobile devices and mobile operating systems. Experience with IT Governance and IT Service Management concepts: Helpdesk operations Support tier structures (L1/L2/L3) Incident Management Problem Management Relevant technical certifications (Microsoft, Red Hat, Cisco, CompTIA, VMware, etc.). Working Conditions Location: Kaunas, Lithuania. Hybrid working model. Expected office presence: 2–3 days per week. Physical presence is required as part of the role due to hands-on support activities involving hardware and end-user assistance. Contract 12 months Start ASAP Budget & Rate Target hourly rate: €30/hour.