Learning & Development Support Officer

Hours: 37 hours Contract: Permanent Salary: Grade 5 (£29,144 - £31,538) Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office) South Yorkshire Mayoral Combined Authority is passionate about developing the skills, capability and talent of its workforce to deliver for our region. The Learning & Development Support Officer plays a vital role in bringing this to life, providing high-quality administrative and operational support across organisational development, learning and early careers activity. Based within People Services, this role helps keep learning at SYMCA running smoothly and provide excellent customer service to internal colleagues and external stakeholders. You will ensure development activity is well organised, accurately recorded and easy to access, supporting colleagues and managers to navigate systems and processes with confidence. Alongside this, you will contribute to compliance, organisational risk management and the continuous improvement of learning administration and systems. This is a great opportunity for a highly organised, customer-focused administrator who enjoys working with people, systems and data, and who takes pride in delivering a positive, professional and supportive service experience. Application Information Applications must be accompanied by a cover letter. For this role the Hiring Manager has requested that cover letters should demonstrate the following criteria from the Role Profile. Experience in an administrative support role delivering high-volume, customer-focused service Strong organisational skills with the ability to plan, prioritise and manage multiple deadlines with accuracy and attention to detail. Confidence using Microsoft 365 applications (Outlook, Teams, Excel, Word) and maintaining accurate records/systems. A proactive, continuous improvement mindset — spotting issues, suggesting improvements, and helping refine processes. Please note, all applications should be made directly via our careers portal . I nterviews The Hiring Panel plan to hold interviews for this role on 23 June and 25 June. About the role You will provide end-to-end administrative support for SYMCA’s organisational development and talent activity. Working closely with colleagues across People Services and the wider organisation, you will help ensure learning support is efficient, consistent and well-integrated with other people processes. Key responsibilities include: Coordinating development-related enquiries and requests, providing accurate guidance, triaging priorities and escalating complex issues. Administering SYMCA’s Learning Management System (LMS) and learning records. Managing the logistics for learning events and workshops, coordinating venues or technology, communications, accessibility requirements, attendance registers and post-session evaluations. Providing administrative support for SYMCA’s early careers and apprenticeship activity and supporting apprenticeship levy administration. Collecting, maintaining and analysing learning evaluation and completion data, issuing feedback requests, maintaining dashboards or spreadsheets. Providing administrative support to organisational development projects and programmes. Working collaboratively across People Services and the wider organisation to ensure learning support integrates with onboarding, systems and other people processes, contributing to service improvements. About you We are looking for a well-organised, proactive and customer-focused individual with strong administrative skills and confidence working with systems, data and multiple stakeholders. You will have a keen eye for detail, be comfortable managing competing priorities, and take a continuous-improvement approach to how services are delivered. You will bring: Experience in an administrative support role delivering a high-volume, customer-focused service. Confidence using Microsoft 365 applications (including Outlook, Teams, Excel and Word) and maintaining accurate records and systems. Experience handling sensitive data and maintaining confidentiality, with an understanding of data protection principles. Clear and effective communication skills, with the ability to provide helpful guidance to colleagues, managers and suppliers. Experience producing accurate reports or management information, such as registers, completion data or basic summaries, to support compliance and decision-making. A proactive mindset, with the confidence to spot issues, suggest improvements and help refine processes. Experience administering a Learning Management System (LMS) and/or supporting e-learning (desirable). Experience coordinating training or development logistics, such as events, inductions and evaluations (desirable). Please see the attached Role Profile for full detail of the criteria for this role. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of our benefits include - Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues. Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in additional to your normal annual leave Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme – Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes. Training on the job - Support with upskilling skills through on-the-job training and qualifications Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management. Diversity at South Yorkshire Combined Mayoral Authority Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements. Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview. If you require any reasonable adjustments throughout the process, please contact [email protected] or include within your application form detailing the adjustment and how it will assist in managing any barriers.