Lead Engineer - Field Quality

Lead Engineer - Field Quality Join USLOT 🌟 Lotus Cars is renowned for crafting world-class, high-performance, and lightweight sports cars that are celebrated across the globe. Lotus Cars Limited serves as the company’s manufacturing HQ in the UK, where we proudly produce iconic models such as the Emira and the all-electric Evija. As we continue to elevate our capabilities and global presence, we are seeking a Lead Engineer to join our dynamic Field Quality team at our state-of-the-art manufacturing facility in Hethel. Summary: This role is crucial to deliver class leading product to Lotus customers. You will be part of an agile team responsible for driving fast containment and resolution of all field concerns within our new Lotus manufacturing facility. We are looking both within and beyond the automotive sector with the successful candidate exhibiting Lotus’ famous entrepreneurial spirit and an aspiration to shape the role to deliver exceptional customer experiences. What you'll do: Resolving top warranty items: Drive continuous improvement on top warranty items through robust practical problem solving. Collaborate with all areas of the business to close out concerns and problems outside of formal reviews. Go over and above the customer expectation. Champion class leading robust practical problem solving. Critical issue management: Be responsible for the coordination of critical issues within the field action process Collaborate with key stakeholders to ensure all information is identified and populated within each project document Lead each issue to the technical review group timeline, driving mitigation and campaign launch plans for field action Maintain the field action process, adhering to industry standard - Optimise the current system and processes to continuously improve best practices Prepare the critical concern documentation for clear and concise senior leadership review for both technical and cost proposals Be the single point of contact for market communications, both in launching campaigns as well as meeting regional authority expectations Future Strategy: Support new product strategy Generate and execute a warranty system strategy for future models & customers Reporting structure and communication: Maintain, monitor and drive core KPI deliverables Drive total cost of quality in warranty Maintain warranty data by utilising powerBI visuals to generate communication of campaign and warranty status to senior leadership What you'll bring: Knowledge: Degree Qualifications in relevant field Experience in lean operations favourable Excellent problem-solving ability Microsoft office Previous understanding of manufacturing operations and lean operations favourable but not essential Experience with warranty/ERP systems favourable Key Behaviours: Self starter, able to work under own initiative. Must possess ‘presence’, be assertive, articulate and logical in order to have high credibility with senior management. Capability to operate under pressure. Must be able to demonstrate a proactive approach Respect, One Team, Ambition and Drive Analytical, structured, confident, with excellent communication and negotiation skills (verbal and written) Skilled at forming cross-functional relationships with excellent interpersonal skills What we offer: We provide access to a Company Car scheme (ECOS) to make your commutes smoother! 25 Vacation Days + Bank Holidays: Recharge, explore, or binge-watch your favorite series with plenty of time to relax and enjoy life outside of work. Performance Bonus: Get rewarded for your hard work with an exciting, non-contractual bonus scheme—because great effort deserves great perks. Future-Proof Pension: Plan for your tomorrow while thriving today with a solid pension scheme to keep your future bright. Private Healthcare: Stay healthy and stress-free with premium healthcare coverage tailored to keep you at your best. We work hybrid , meaning you will be in the office when necessary and you can work from home when you're needed there. Additional Information: This role will be working from our Hethel plant within our flexible working policy Candidates must be eligible to work in UK without VISA sponsorship. Our Company: Group Lotus is a leading sports car manufacturer with over 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 our fully-electric Hyper-GT, Emeya. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them. Hethel, Norfolk, England has been the home of Lotus for over 60 years, ever since Colin Chapman, our founder, started making championship-winning racing cars. In conjunction with production facilities in Norwich, and research facilities near Warwick, our UK sites offer a wide breadth of roles for all disciplines. We're not just a car company; we're a diverse mix of talent from all walks of life. At Group Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organisation. Read more here: Equity, Diversity & Inclusion in Lotus Cars . Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus Cars Limited? Come and take a look at our career site and join the incredible adventure: https://lotusukmanufacturing.teamtailor.com/ Department Quality Locations Hethel Remote status Hybrid Role types Permanent About Lotus UK Manufacturing F or more than six decades, Hethel, Norfolk, has stood as the headquarters of Lotus, tracing back to the visionary inception of our founder, Colin Chapman, crafting championship-winning racing cars. Complementing our legacy, production facilities in Norwich and Warwick collectively form an integral part of our UK footprint, providing a diverse array of opportunities Hethel hosts our race track, engineering functions, and the newly established Chapman Production Centre. This centre of excellence is renowned for its world-class standards and is presently engaged in crafting the Emira, Lotus's ultimate petrol-powered masterpiece. The Chapman Production Centre stands as one of the world's most advanced low-volume automotive manufacturing facilities, with a capacity to produce approximately 5,000 cars annually. Featuring a cutting-edge paint shop equipped with automated processes, and robots - including primer, colour, and clear coat application, it ensures an unparalleled finish, efficient throughput, and flawless consistency for our vehicles. As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.