Lead Engagement Specialist

About Silvergate AI

Silvergate AI provides AI-powered voice receptionists for businesses across Australia and New Zealand.

We work with clinics, trades, service businesses, and professional services looking to improve customer experience while reducing missed calls and administrative workload.

As we continue to grow, we're looking for a Lead Engagement Specialist to join our team remotely.

The Role

You will be one of the first points of contact for businesses interested in Silvergate AI.

Your role will involve speaking with business owners, following up leads, booking demos, helping customers through the onboarding process, and ensuring every lead has a great experience.

Responsibilities

• Contact and qualify inbound leads

• Follow up businesses who have requested information or trialled our AI receptionist

• Book demos and onboarding calls

• Answer customer questions via phone, email, and messaging platforms

• Assist customers during setup and onboarding

• Maintain accurate records of leads and customer interactions

• Build relationships with business owners and decision makers

• Help convert interested prospects into long-term customers

• Work closely with the founder to improve sales and customer experience processes

What We're Looking For

• Excellent written and verbal communication skills

• Confident speaking with business owners over the phone

• Strong organisational and follow-up skills

• Comfortable working independently in a remote environment

• Friendly, professional, and customer-focused attitude

• Ability to learn new technology quickly

Bonus Points

• Previous experience in customer success, sales, appointment setting, or account management

• Experience using CRMs and lead management systems

• Experience working with SaaS or technology companies

• Familiarity with AI, automation, or business software

What We Offer

• Fully remote position

• Flexible working environment

• Competitive base salary plus performance incentives

• Opportunity to work directly with the founder

• Career growth within a fast-growing AI company

• Exposure to cutting-edge AI technology

• Supportive and entrepreneurial team culture