LATAM E-Commerce Operations Analyst

Our Commitment to Our Team At Pipe17, our values aren’t just words on a wall. They’re how we operate every day. We are a high-performance team built around ownership , urgency , curiosity , and a strong bias for action . We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission. We operate with urgency , but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work. Curiosity is how we get better. We ask questions, challenge assumptions, and stay open to new ideas. We don’t default to “how it’s always been done.” We explore, test, and learn. That mindset helps us adapt quickly, solve harder problems, and continuously raise the bar. We also embrace AI as a force multiplier . We believe great operators don’t compete with AI - they partner with it. We use AI to move faster, think deeper, and remove friction from our work, while still applying human juådgåment, creativity, and context where it matters most. Thoughtful use of AI is part of how we scale ourselves and our impact. Finally, teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button. If these values resonate with how you like to work, you’ll fit right in. E-commerce Operations Analyst Position Description The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects, Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time. AI fluency : You’re using AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly. Key Responsibilities Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations. Support customers by answering basic operational or technical questions under supervision. Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot. Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces. Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly. Help monitor sync errors, escalations, and customer-reported issues. Work with SAs to track project tasks and deadlines. Escalate technical issues to Solution Architects or Support Engineers with clear documentation. Contribute to knowledge base articles and internal process documentation. Skills & Qualifications Technical Skills (developed on the job): Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided). Familiarity with Excel/Google Sheets for data analysis. Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory. Soft Skills: Strong communication (verbal and written). Detail-oriented with good organizational skills. Comfortable working in a fast-paced, collaborative environment. Eagerness to learn technical concepts and apply them. Attitude & Mindset: Proactive and resourceful. Willing to research and try solutions. Growth mindset. Open to feedback, coaching, and continuous improvement. Team player who enjoys problem-solving with others. High accountability. Takes ownership of tasks and follows through. Compensation (US FTE) Competitive salary Great healthcare + dental + vision coverage Retirement plan Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation About Us Pipe17 is the AI-native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner. With 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators. Our customers reduce operational costs by up to 85%, cut fulfillment errors by 99%, and launch new channels in days instead of months. Pipe17 is trusted by enterprise brands including Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Wyze, Olly, Black Rifle Coffee Company, and Dude Wipes, as well as leading 3PLs including Ryder, FedEx, and Barrett Distribution. Pipe17 is a venture-funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. The company is backed by GLP Capital Partners, a leading investor in ecommerce logistics, and recently announced its Series A funding to accelerate growth and category leadership.