Senior Analyst, GTM Strategy & Operations

Role Details Location: United States Work Setup: Remote About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next. The Role At Crescendo, we're hiring a high-agency, AI-fluent operator to join the GTM Strategy & Ops team and help translate top priorities into visible, business-wide impact. In this role, you’ll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Demand Generation, BizTech, and Finance. Reporting to the SVP of GTM Strategy & Ops, you’ll partner directly with GTM leaders to identify growth opportunities, drive initiatives, and accelerate execution across the org. As part of core strategy and operations work, you’ll play a key role in embedding AI into how our GTM organization operates—identifying high-impact use cases, redesigning workflows, and leveraging AI to improve efficiency, insight generation, and decision-making across the business. The role demands a combination of strategic thinking, analytical rigor, operational excellence, AI fluency, and strong communication skills, particularly within a fast-paced SaaS or B2B technology environment. Success in this role opens the door to leadership roles within GTM Strategy & Ops, Sales, Product Management, or AI-driven initiatives. This is a remote role that requires working West Coast hours. What You'll Do Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed. Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions. Run operational rhythms: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution. Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up. Leverage AI to enhance GTM performance: Apply AI tools to analyze data, identify patterns, automate workflows, and generate insights across pipeline, customer interactions, and revenue operations. Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content, and leadership presentations. Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas. Drive critical planning activities, including capacity planning, territory design, and goal setting, applying a strong financial lens to all strategic decisions. What We Expect From You Essential Skills and Experience: 5+ years of combined experience in GTM Strategy, Sales Operations, Management Consulting, Product Management, or a similar strategic generalist role, preferably within a SaaS or B2B technology company. Intimate understanding of recurring revenue business models, the SaaS customer lifecycle, sales cycles, and key drivers of sales success. Outstanding analytical and modeling skills; with the talent for conducting research, analyzing data, developing hypotheses, and crafting effective, data-driven recommendations. Deep familiarity with Salesforce (lead flow, reporting, and dashboard creation), adjacent tooling (Gong, Clari, Outreach, etc.), and experience with BI tools (Tableau, Looker, etc.), with a strong point of view on how traditional GTM infrastructure will be reshaped by AI. Strong verbal and written communication skills with proven experience presenting to and influencing senior stakeholders and executives. High sense of ownership, extreme organization, and ability to thrive in a dynamic work environment, comfortable with ambiguity. AI Fluency: You use AI as part of your daily operating system for analysis, pattern recognition, workflow automation, and insight generation. Strong perspective on how to best leverage AI tools including LLMs (e.g., ChatGPT, Claude, Gemini), signal aggregation tools (e.g., Perplexity), enrichment platforms (e.g., Clay, Apollo), and workflow automation tools (e.g., Zapier, Make) and how they’ll change the way teams operate. Experience using AI layered on CRM and call data to extract patterns, objections, and deal insights. Preferred Skills Experience operating in a high-growth tech environment. Experience creating GTM strategies along with a practical understanding of the technologies and tactics necessary for execution. Curiosity and enthusiasm for leveraging AI tools to drive efficiency and scale work. Experience leading a small team or complex project from end-to-end. What You’ll Get In Return Be part of a people-first, values-driven organization Work with innovative global partners and diverse teams Remote working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why Crescendo? We’re creating a new category: Augmented AI. Our growth has been explosive— 0 to $100M+ in ARR in under a year—and we’re just getting started. Our model is built on outcomes, not buzzwords. That means we only win when our customers do. You’ll join a high-performing, customer-obsessed team that values speed, creativity, and craft. We’re remote-first, people-first, and purpose-driven. Join us and help shape the future of customer experience. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] . PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. 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