KYC and Risk Agent

Who We Are What exactly do we do here at White Label Casinos? Well, that’s easy! We build white label casinos that players love. And that’s it! That’s literally our bread and butter. And we’re damn good at it. With our all-in-one casino solution, we create online casinos that stand out from the crowd. Our casinos have flair, they have pizzazz, they have the IT factor that players are looking for. Did we mention we’re modest? By joining us, you’ll be part of a global team of 110+ iGaming experts from all over the world—literally. While our headquarters is in Malta, our team spans Argentina, the Philippines, Europe, and beyond. We’re truly international, so there’s never a dull moment. Apply today and become part of a diverse workforce filled with ambitious, hard-working, weird, and wonderful folk. We are looking for a committed and skilled KYC and Risk Agent. Position Summary: The KYC & Risk Agent role is responsible for performing Know Your Customer checks by verifying player documentation across our licenses. They will act as approver and first point of contact for queries related to player KYC, risk and documentation. The role is expected to focus on player accounts reaching defined thresholds and report any suspicions to Management, MLRO or other Key Stakeholders in the business. Key Responsibilities: Duties will include but are not limited to: Performing KYC checks on player accounts. Use systems and tools to verify the authenticity of player documentation which may include, but not limited to, ID, Proof of Address, Bank Statements or any other Source of Wealth/Source of Funds documentation required. Work closely with Player Payments Agents to ensure processing of player payments are performed accurately and in a timely manner. Work closely with AML & Risk Agents to ensure players gaming is sustainable. Using predefined procedures, conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable. Be aware of and able to spot patterns which could highlight potential risk gambling problems, money laundering and criminal terrorism financing and report these to the appropriate channel. Liaise with players, via email comms in a sensitive and appropriate manner in order to obtain documentation required to KYC and/or de-risk players. Communicate effectively with colleagues. Stay up to speed with team updates and change both within the department and across the wider business. Consistently achieve and exceed Key Performance Indicators (KPIs) set out by management. Assist with coaching and training of less experienced agents. Make certain that department guidelines, procedures, manuals and other materials are relevant and accurate, reporting any discrepancies to Team Leaders and Management Act as 1st level support point for all KYC related escalations from players, other departments, account managers and clients Fulfil tasks assigned by the KYC Manager. Ensure you comply with internal policies and complete daily tasks assigned by Team Leaders. Assist the Manager and Head of Payments, Risk and Fraud with any additional operational tasks when requested. Requirements : Must be available to work on a rotating shift basis. Strong attention to detail. Investigative mindset. Good written and verbal English skills. Strong people skills and effective communication. Experience with Slack, Teams, Jira, and Confluence. Knowledge of Microsoft and Google tools is considered an advantage. Previous experience in a similar role in KYC processing is considered an advantage. iGaming experience is preferred but not required.