KYC Administrator (MidShift)

KYC Administrator (MidShift) Apply Now! We usually respond within three days Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed! The Client is seeking a highly organized and detail-oriented Admin Contractor to support a critical KYC (Know Your Customer) and AML (Anti-Money Laundering) remediation project. This role is essential in helping ensure compliance with regulatory standards by providing administrative support across documentation, data handling, and process coordination. You’ll work closely with compliance and project teams to manage and maintain accurate records, assist with document verification, and support the smooth execution of KYC/AML procedures. This role would suit someone with strong administrative skills who enjoys working with detailed documentation, structured processes, and compliance-driven work. Success in this role means helping ensure client records meet regulatory standards while enabling the business to manage risk effectively. Responsibilities: Assisting with the collection, review, and organisation of KYC/AML documentation. Maintaining accurate and up-to-date records in line with regulatory requirements. Supporting the remediation of client files and ensuring completeness of documentation. Liaising with internal stakeholders to gather missing information or clarify discrepancies. Tracking progress, logging outstanding items, and escalating issues where necessary. Ensuring consistency and accuracy across all administrative outputs and documentation. Supporting additional administrative tasks related to the wider compliance project. Qualifications: Proven experience in an administrative or document management role, ideally within a regulated or professional services environment. Strong attention to detail and organizational skills. Ability to manage multiple cases simultaneously while following strict procedures. Clear written and verbal communication when requesting documentation or clarifying information with stakeholders/clients. Comfortable working with confidential information and following strict processes. Proficient in Microsoft Office (Word, Excel, Outlook). Familiarity with KYC/AML processes is a plus, but not essential. Systems & Workflow · Primary Tool: Salesforce, SmartSearch, Docusign · Workflow Management: The KYC remediation workflow starts with validating whether a client is in scope, followed by checking existing AML and engagement documentation. Where gaps are identified, we contact the client, issue required documents (LOEs, SmartSearch, 64-8 Agent Forms) and follow through until completion. Cases are either resolved, escalated due to non-response/missing info or updated if the client is identified as lost/inactive. · Training: Inductions with Client's team (Tech and HR) Two weeks’ training with our Onboarding Team One weeks’ training with our KYC/AML Tea Core Perks and Benefits: HMO on your first day + Free coverage for 2 dependents after 2 years Government-mandated benefits Life Insurance 20 Annual Leave Credits 13th-month pay Birthday Leave Bereavement Leave Work Flexibility: Onsite, or Hybrid setup option, subject to client approval Work Schedule: 3:00 PM to 11:30 PM PH time Onsite/Hybrid employee additional benefits: Travel Subsidy Allowance Free staff house accommodation (for those within a certain distance) Free Shuttle service Free Lunch Free Uniform Perfect attendance bonus Additional benefits/perks to all employees: Onboarding training Monthly employee engagement Birthday Gift Weekly treats Christmas Hamper Anniversary Gift Opportunity to travel Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire: The Back Room Referral Form Grad trainees, junior, entry-level, and admin positions: PHP 3,000 Intermediate positions: PHP 5,000 Senior and hard-to-fill positions: PHP 8,000 Send them our way, and let's win together! Check our website to see more: The Back Room Official Website And our Facebook page if you want more: TBR's Official Facebook Page And here's the link to our Glassdoor page, where you can see what our team members have to say about us: TBR's Glassdoor Page Get the word out! Department Client-Based Locations Clark Global City Remote status Hybrid Employment type Full-time Clark Global City Workplace, Culture & Diversity At The Back Room, culture isn't an afterthought; it's how we operate. We're guided by a simple purpose: Nurture, Grow, Delight for our team just as much as for our clients. We've built an environment where people are trusted to do great work, supported to keep growing, and genuinely looked after along the way. That means real investment in training and development, leaders who show up for their teams, and a workplace where equal opportunity isn't just a policy; it's how decisions get made We're proud to be recognised as one of HR Asia's Best Companies to Work For, a reflection of the team we've built and the culture we protect.