Key Account Manager

Company Description

FragilePAK is America’s premier oversize delivery network, providing customer-focused order-to-door services for specialty and e-commerce retailers since 2004. The company leverages its proprietary TAGNET technology to track deliveries across more than 42,000 ZIP codes in 48 states. FragilePAK focuses on ensuring shipments arrive on time and damage-free, emphasizing reliability and service quality. Team members contribute to a technology-enabled logistics environment where customer satisfaction and operational excellence are top priorities.

Role Description

This is a full-time, remote role for a Key Account Manager at FragilePAK. The Key Account Manager will manage and grow strategic customer relationships, serving as the primary point of contact for assigned key accounts. Daily responsibilities include understanding client needs, monitoring delivery performance, resolving service issues, and coordinating with operations, logistics, and customer support teams to ensure on-time, damage-free delivery. The role involves developing account plans, preparing performance reports, analyzing trends, and identifying opportunities for service improvements and revenue growth. The Key Account Manager will also participate in business reviews, support contract renewals, and collaborate with internal stakeholders to align solutions with customer goals.

Qualifications

• Strong Account Management and Key Accounts experience, with the ability to build, maintain, and grow strategic client relationships.
• Demonstrated Analytical Skills and Business Planning capabilities, including data-driven decision-making and preparing account performance reports.
• Proven Customer Service skills, with a focus on issue resolution, communication, and setting clear expectations with clients.
• Excellent written and verbal communication skills, including the ability to present to internal and external stakeholders.
• Experience in logistics, transportation, e-commerce, or related industries is highly preferred.
• Comfort working in a remote environment with strong time management, organization, and collaboration skills.
• Proficiency with CRM tools and standard office software (e.g., spreadsheets, presentations, and reporting tools).
• Bachelor’s degree in Business, Supply Chain, Marketing, or a related field, or equivalent relevant experience.