Key Account Manager

Location:

United Kingdom – remote

Annual compensation:

Interesting and very competitive package, which will be discussed further during the initial call.

Start date:

Upon agreement, based on the selected candidate’s availability.

Customer:

Our customer is one of the world’s leading packaging and printed solutions providers, recognized for innovation, quality, and sustainability. The company serves a wide range of industries, providing advanced solutions that enhance product visibility, safeguard brands, and improve supply chain performance. With a broad international footprint of several dozen manufacturing sites and a workforce of thousands worldwide, the group has established itself as a financially solid and forward-looking partner to leading multinational brands.

In the UK, they have established a significant local presence, delivering agile packaging assets and sustainable printed solutions to regional and international customers. This local footprint underpins their strategy to grow market share in the UK through investment, innovation, and high-quality service delivery.

About the position:

The Key Account Manager UK role is a senior account management position with primary focus on retaining, developing, and growing a portfolio of existing strategic accounts while identifying upsell and cross-sell opportunities. The role balances deep relationship management with commercial expansion, ensuring that key customers receive exceptional service while maximizing lifetime value. A secondary focus includes selectively converting qualified leads to further strengthen the account portfolio. The role requires a consultative, customer-centric approach and the ability to partner with internal teams to drive value for both the client and the customer.

Key responsibilities:

• Manage and grow a portfolio of key existing accounts, ensuring high levels of customer satisfaction, retention, and loyalty
• Develop and execute strategic account plans for each key customer, identifying growth levers, risk areas, and long-term partnership opportunities
• Proactively identify upsell, cross-sell, and value-add opportunities within the existing customer base, driving margin-accretive revenue growth
• Build and nurture senior-level relationships with decision-makers and influencers across purchasing, operations, marketing, and supply chain functions
• Serve as the primary commercial point of contact and trusted advisor for assigned accounts, handling contract renewals, pricing discussions, and issue resolution
• Collaborate closely with internal teams (operations, customer service, production, marketing) to ensure seamless delivery, resolve escalations, and tailor solutions to customer needs
• Monitor account health metrics, customer satisfaction, and competitive threats, taking proactive action to mitigate churn risks
• Conduct regular business reviews with key accounts to showcase value delivered, align on priorities, and uncover new opportunities
• Selectively engage in new business development by converting qualified leads or referrals that fit the strategic account profile
• Operate with a high level of autonomy, urgency, and accountability, thriving in a fast-moving, performance-driven environment

Preconditions:

• Strong experience and proven track record in key account management, strategic account growth, or senior-level customer relationship management in labels, packaging, or printing
• Highly self-motivated professional with a strong commercial mindset and relationship-building skills
• Impact-driven and commercially sharp, with the ability to balance customer advocacy and company profitability
• Strong communicator and negotiator, capable of influencing at C-level and across functions
• Proactive and resilient, able to manage multiple priorities and complex customer situations
• Team player, with ability to coordinate across multiple sites and with senior leadership
• Ability to work independently and travel across the UK
• An existing network of relationships with key accounts in relevant segments (FMCG, CPG, Industrial) is a strong advantage

Employment type:

• Full-time role – direct employment contract with our client

Benefits:

• Very competitive and negotiable compensation package with performance bonus and benefits.
• Company car / car allowance
• Healthcare, pension
• Growth opportunities within a leading global organization
• Stable role with long-term career development potential