Junior Payment Operations Officer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 700+ team currently across 12 locations and 9 time zones. The Role The Junior Payment Operations Officer role is focused on achieving the key responsibilities listed below. This includes but is not limited to assisting in processing deposits and withdrawals as well as accurate and timely delivery response to internal staff and client email queries. The successful candidate is able to complete tasks within the specified time frame whilst maintaining a high level of accuracy. The successful candidate understands the importance of the Payment Operations function is relation to the client experience. They will also support the broader finance team as needed. Key Responsibilities Client Money: Daily manual funding methods are allocated to clients’ accounts within a timely manner Process all withdrawals within the day and ensure clients are informed once completed Liaising with banks and third-party payment providers as required Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly Compliance Policy, Fraud & AML: General transaction monitoring from an AML perspective Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team Monitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements Submitting Unusual Activity Reports (UAR) to Compliance when necessary Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines Ensure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions Monitoring and responding to Chargeback disputes Client and internal stakeholder communications: Action items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner Action items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA Action items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA Action items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process Download transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation Check that all deposits have been applied correctly, complete any payments and deposits where there were errors Process cash adjustments on a daily basis as required Miscellaneous duties: Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information Submitting tickets for IT issues Investigating and resolving transactions issues with the PSPs Providing information related to Accounts function to Compliance and or payment providers when requested Bank statement verification Ensuring allocated tasks are completed within the business day The role reports to the Payment Operations Team Lead, based in Limassol, Cyprus We support flexible working. This position can be performed from both a mix of at our office and from home. Your manager will share details and expectations of your team’s regular cadence of working locations. About you Fluency in English is a must. Any other language is advantageous. Weekly/Monthly shift rotation may be applied according to department needs Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential Excellent people and communication skills with the ability to communicate to staff, teams & customers well Ability to maintain high level of attention to detail and accuracy Strong problem-solving skills and dedicated to continuous process improvements Excellent time management skills and the ability to remain calm under pressure Intermediary skills in Microsoft Excel Desire and commitment to ongoing learning and development Enjoy working in a dynamic global team Ability to live the Pepperstone values Why you will enjoy working with us Competitive salary structure including company bonus scheme Flexible and hybrid working Remote working option - work from anywhere for up to 4 weeks per year 10 days of Company paid sick leave annually 21 days of paid vacation within the first year of employment, increasing to 25 days after one year 3 paid volunteering days per year & Workplace Giving Program Comprehensive medical insurance with coverage for your healthcare needs Pension fund Employee referral bonuses for referring top talent to the company Ongoing personal development & learning opportunities Periodic recognition and reward programs for outstanding performance and achievements Frequent events and celebrations Genuinely collaborative and friendly culture Employee Assistance Program & Wellbeing Initiatives Convenient and cozy office located near the Limassol Municipal Garden More about Pepperstone We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/ We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor . We respect our team members’ experiences and will never pay to remove a negative review. Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. “We are a 2025 Circle Back Initiative Employer – we respond to every applicant”. We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.