Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:
Min 1.5 years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
NetSuite Certifications heavily preferred - ERP Consultant and Administrator.
Experience and knowledge of best practices surrounding ERP Familiarity with common NetSuite Suiteapps (Preferred).
Ability to successfully manage client and team interactions and communicate with technical and non-technical audiences.
Core responsibilities:
Assist in service delivery and support for accounts assigned to the team, ensuring timely responses to client requests as per established guidelines.
Support client satisfaction efforts by addressing client queries and requests within agreed-upon SLAs.
Participate in account reviews to support the identification of client satisfaction levels, adherence to processes, and areas for potential improvement.
Collaborate with senior team members to gather and document business requirements and support functional design, testing, training, and support procedures under guidance.
Assist in preparing and documenting functional requirements to support Business Requirements Design efforts.
Support the development and testing of functional designs and business solution components, working closely with senior team members.
Contribute to test planning, execution, and support activities as part of the optimization process.
Participate in requirements gathering sessions with new customers to support configuration requirements and document findings.
Collaborate with team members and technical developers to support the optimization process and address client needs.
Benefits:
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!