Junior IT Systems Administrator (Cloud & Support Focus)

Who are we? PressEnter Group is a dynamic and innovative force within the iGaming industry, headquartered in Malta. We are a passionate, people-first team dedicated to delivering exceptional online casino experiences, thriving in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement. Respons i b i l i t i es Manage Azure Virtual Desktop (AVD) & Remote VMs: Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless access for Level 2/3 Technical Support: Act as the primary escalation point for complex user issues, specifically regarding system access, hardware failures, and software Cloud Identity Management: Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions. System Maintenance: Oversee the deployment of patches, security updates, and software installations across the organizationʼs device Network Operations: Maintain office connectivity (wired/wireless) and VPN tunnels to ensure stable access to cloud resources. Security & Compliance: Monitor security logs and ensure endpoints comply with company policies (GDPR, ISO27001) using Microsoft Intune or similar Documentation: Maintain clear, up-to-date technical documentation for internal processes and user-facing "how-to" guides. On-Call Support: Participate in an occasional on-call rotation to resolve critical "lock-out" incidents or emergency system outages. Requ i rements Hands-on Azure Experience: Proven experience managing Azure Remote VMs or Virtual Microsoft 365 Expertise: Strong proficiency in managing Exchange Online, SharePoint, and Teams administration. Environment Familiarity: Comfortable navigating and troubleshooting both Windows (primary) and Linux (secondary) environments. Scripting: Ability to use PowerShell to automate repetitive administrative tasks or bulk user changes. Technical Troubleshooting: Strong diagnostic skills for hardware, software, and networking Tools: Experience with Jira for ticketing and Confluence for Education/Certs: A degree in IT or relevant certifications (e.g., AZ-104: Azure Administrator Associate) is highly regarded. Experience: 3+ years in a technical support or junior systems administration Soft Sk i lls User-Centric Mindset: Patience and clarity when assisting users with technical difficulties. Self-Starter: Ability to work independently and manage a ticket queue without constant Detail-Oriented: Precision in managing permissions and security settings where errors can impact compliance. Composure: The ability to remain calm and effective when resolving urgent "system-down" scenarios. What we offer? Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment Well-being Focus: Access to our Mental Well-Being Program Rewards: Refer a Friend Bonus Fitness: Discounted gym membership Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers Vibrant Culture: Regular social gatherings on our terrace, plus team and company events Flexibility: Hybrid working model to support work-life balance