Junior Customer Success Manager

We're hiring CSMs who own marketplace revenue, not feature adoption.

R$130,000 to R$150,000 | Remote | Unlimited PTO

WeTransact is looking for a Customer Success Manager to join our growing team.

Your Mission

• Running Onboarding That Sticks: New customers land every week. You own the mechanics. Kickoff calls, technical setup, training sessions, the first thirty days.
• Contributing to the CSM Strategy: You build the assets that make the strategic plays scale. Sales enablement decks, marketing playbooks, reseller activation kits. Content that lands across Sales, Marketing, and Partnership.
• Driving Adoption to First Sale: Map the stakeholders. Surface the blockers. Get the customer to their first marketplace sale on best practices.
• Adoption & change management: driving usage and behavior change inside a customer org, especially when the champion who signed isn't the end user who has to adopt.

What We're Looking For

• +1 year in customer success, account management, sales development, or a customer-facing role at a B2B SaaS company. Consumer or agency CS experience does not transfer.
• English and Portuguese fluent. You present to Microsoft stakeholders in English without prep.
• Daily, instinctive use of AI tools.
• A builder. You'd rather createor contribute to playbook than execute someone else's.
• You manage 40+ relationships without dropping the ball.

What You Get

• Unlimited PTO.
• AI-first culture across the business.
• Direct mentorship from Seniors and real accountability.
• Path to senior CSM measured in quarters, not years.
• Direct exposure to Microsoft teams and the partner ecosystem.
• Global team in more than 12 countries with a strong culture.

About WeTransact

Microsoft Marketplace GTM, productized.

We built the layer between the Microsoft Marketplace and ISVs that nobody else has at scale. Trusted by 500+ SaaS companies.