Success Manager

Success Manager – Remote | Client Success, Cold Email Campaigns & Retention Position Type: Full-Time, Remote Working Hours: Flexible, with client meetings in U.S. time zones About the Role At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs. This is not a traditional project management role. You will be directly responsible for: Client satisfaction Campaign performance Retention and churn prevention Delivery execution Ongoing client success This role is ideal for someone who has operated inside fast-moving startup environments where: Priorities shift quickly Systems are still evolving Ownership is high Execution matters more than titles You’ll work closely with: Founders Developers Outreach teams To ensure campaigns perform, clients stay satisfied, and delivery scales effectively. If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you. What You’ll Own Client Relationship Management Act as the primary point of contact for 20–30 active clients Lead client calls, check-ins, and ongoing communication Manage expectations and proactively identify risks Build strong long-term client relationships Prevent churn through consistent delivery and communication Own overall client satisfaction and retention Campaign Performance & Optimization Diagnose and improve underperforming cold email campaigns Troubleshoot: Deliverability issues Inbox placement List quality problems Low-performing copy Quality-check campaigns before launch Continuously optimize campaigns for: Reply rates Deliverability Positive response rates Client outcomes Personally step into campaigns when execution support is needed Processes, Systems & Documentation Build and improve operational playbooks and documentation Create scalable processes as the company grows Track: Client health SLAs Delivery timelines Campaign performance Improve operational consistency without slowing execution Cross-Functional Collaboration Work closely with developers on technical or infrastructure-related issues Coordinate with outreach teams to improve campaign performance Report directly to leadership on: Client health Risks Retention Operational bottlenecks Help align delivery execution with company growth goals What Success Looks Like Clients remain satisfied and retained long-term Campaigns perform consistently and improve over time Deliverability and inbox placement issues are resolved quickly Communication stays proactive and organized Delivery systems become more scalable as the company grows What Makes You a Strong Fit You’ve worked inside fast-growing startups or agencies You thrive in environments where ownership is high and systems evolve quickly You solve problems without waiting for perfect processes You communicate confidently with founders and executives You focus on execution, outcomes, and retention You adapt quickly and handle ambiguity well Requirements (Must-Have) Experience Experience leading: Client success Account management Delivery operations Campaign ownership Background in: Cold email agencies Lead generation companies Outbound growth environments Hands-on experience with: Cold email strategy Deliverability Warm-up systems Inbox placement Copywriting Campaign troubleshooting Core Skills Ability to personally write and optimize cold email copy Strong understanding of: APIs Automations Campaign infrastructure Data flows Comfortable using AI tools in day-to-day operational work Strong organizational and problem-solving skills Comfortable operating in startup environments where systems are still being built Nice to Have Experience with: Instantly Smartlead Clay Apollo HubSpot Experience managing high-volume outbound campaigns Familiarity with: DNS setup SPF / DKIM / DMARC Email infrastructure Experience scaling client delivery operations in startups or agencies Tools & Platforms Cold email platforms (Instantly, Smartlead, etc.) CRM and outreach systems AI productivity tools Campaign analytics and deliverability tools Slack / Google Workspace / Project management tools What a Typical Day Looks Like Review campaign health and client performance Join client calls and provide updates Troubleshoot deliverability or campaign issues Optimize copy, targeting, or infrastructure Coordinate with developers and outreach teams Update documentation and operational processes Monitor client satisfaction and identify retention risks In short: You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment. Key Metrics (KPIs) Client retention and churn reduction Campaign performance improvements Deliverability and inbox placement health SLA adherence and operational consistency Client satisfaction and relationship strength Overall impact on measurable client outcomes Why This Role Stands Out High ownership and direct impact on company growth Work closely with founders and leadership Strong exposure to startup operations and scaling Opportunity to shape systems and processes from the ground up Fully remote with flexibility and autonomy Growth path into: Head of Client Success Operations Leadership Growth Operations Interview Process Initial Screening Interview with Founder Final Discussion Offer & Onboarding