IT Support Officer (Entry / Junior Level)

🗂 We’re Hiring: IT Support Officer (Entry / Junior Level)

📍 Location: Open / Remote / Hybrid (Specify as needed)

🕒 Employment Type: Full-Time

💼 Level: Entry-Level / Junior

We are seeking a motivated and detail-oriented IT Support Officer to join our growing technology team. This role is ideal for recent graduates or junior professionals who are passionate about technology and enjoy helping users resolve technical issues.

You will provide day-to-day technical support, assist with system maintenance, and help ensure the smooth operation of IT infrastructure across the organization.

🎯 Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues

• Respond to and resolve IT support requests in a timely manner

• Install, configure, and maintain computers, printers, and other IT equipment

• Assist with user account setup, access management, and system permissions

• Troubleshoot operating system, application, and connectivity issues

• Monitor and maintain IT systems to ensure optimal performance

• Document technical issues, resolutions, and support procedures

• Escalate complex issues to senior IT staff when required

✅ Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field

• Basic knowledge of computer hardware, software, and networking concepts

• Familiarity with Windows operating systems and Microsoft Office applications

• Strong troubleshooting and problem-solving abilities

• Good communication and customer service skills

• Ability to work independently and collaboratively within a team

• Willingness to learn new technologies and technical skills

• No prior experience required (fresh graduates are encouraged to apply)

🌟 What We Offer

• Comprehensive training and mentorship programs

• Hands-on experience with modern IT systems and technologies

• Opportunities for professional growth and career advancement

• Supportive and collaborative work environment

• Exposure to a variety of technical projects and challenges

• Competitive salary and benefits package