IT Support N1

IT Support N1 We are Deoleo. The Olive Oil Company For centuries, our olive oil has been a staple of kitchens around the globe. Armed with knowledge and passion, we are focused on producing quality olive oil and leading our industry into a more sustainable future. Deoleo is the world’s largest olive oil company with world leading brands such as Carbonell, Bertolli and Carapelli. Producing our oil in Spain and Italy; and distributing our brands from Australia to Alaska. We´re a multinational company with offices in many locations, headquartered in Madrid, Spain. Our mission is to nurture healthier futures by making Mediterranean goodness available to all. Our ambition is to be the undisputed leader of the olive oil industry. Without compromising traditional flavors, the company strive to offer premium-quality products in line with today’s lifestyles. All Deoleo’s brands meet and exceed the extensive, strict quality requirements of the International Olive Council (IOC), the European Union (EU). Beyond olive oil, Deoleo products include premium vinegars and the finest table olives available. DEOLEO is committed to making a positive impact on the planet and the people we serve, ensuring that every drop of our olive oil is produced with care and respect so our purpose in sustainability is Caring for cares for you. For Deoleo, sustainability is more than just a buzz word – it is the key to adding value to our brands, our society and our planet. To continue making quality products that delight consumers, we must work in ways that preserves the environment and support the people that make our business possible. Thinking and acting sustainably is the key to nurturing a healthier future. What are we looking for? We are looking for a n IT Support N1 with Problem-solving skills and User-oriented mindset and service quality focus to join our Global Business Development Team in our Global Headquarter (Madrid). Mission Provide first-level technical support to end users, ensuring the effective resolution of IT incidents, business continuity, and an excellent user experience, leveraging modern automation and artificial intelligence tools. Key Responsibilities Provide user support and incident resolution (remote and on-site) Ticket management through a Service Desk tool (logging, tracking, and closing) Support for: Windows-based devices (primarily) Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Mobile devices (iOS / Android) User and device management: User onboarding, offboarding, and changes in Active Directory / Azure AD / asset inventory Assignment of permissions and licenses Resolution of basic incidents related to: Network issues (connectivity, VPN, WiFi) Printers and peripherals Installation, configuration, and updating of equipment and corporate software Escalation of incidents to higher support levels when required Creation and maintenance of technical documentation (knowledge base, procedures) Works closely with all areas of the company. You will need Higher Vocational Training Degree in Network Computer Systems Administration (ASIR) or equivalent. At least 2 years of experience in a similar role. Technical knowledge of: Operating systems (Windows 11) Microsoft 365 (Outlook, Teams, OneDrive, Office) Active Directory / Azure AD Basic networking concepts (IP, DNS, DHCP, VPN) Intermediate to advanced level of English Additional desirable knowledge: IT infrastructure knowledge (communications, servers, virtualization, storage, etc.) Microsoft Intune ITIL knowledge Experience with Manage Engine ServiceDesk Plus / Endpoint Central platforms Basic to intermediate level of Italian Competences User-oriented mindset and service quality focus Problem-solving skills Organizational skills and ability to manage priorities Clear and effective communication Teamwork Critical thinking Our DEOLEO “Live Green” benefits will include: DEOLEO Welcome basket , with some of our key products & brands (Carbonell, Koipe, Hojiblanca) DEOLEO Live Green digital tour with specific focus on bring life our end-to-end processes (from harvest to bottle) Fruit in the office DEOLEO Employee platform discounts with lots of offers to get discount in hotels, supermarkets, car insurance, etc... Access to our Deoleo Learning Academy where you can experience the power of inspirational online assessments and courses. Our training is designed to stimulate the development of all the key competences to face the challenges of today and tomorrow, we have more than a hundred courses available. Be part of DEOLEO Team and you will find: Leadership: We lead the way and empower everyone to get job done no matter position or level in DEOLEO. Diversity: We work in a place where everyone can fit-in, embracing everyone contribution. Sustainability: We act in the best interest of Olive Oil sustainable future. Resilience: We can adapt and react with speed without losing focus on the results. If you believe you match these values, we are looking forward to meeting you! We are committed to providing equal opportunities to talent from all backgrounds. At DEOLEO we believe that diversity adds incredible value to our teams , our products, and our culture. And therefore, DIVERSITY is one of our key values. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. Ready to have a look into what´s going on in DEOLEO ? Follow us in LinkedIn (Deoleo), Instagram (Carbonell) Department IT Role Infrastructure & Coomunications Locations Madrid Headquarters Remote status Hybrid