IT Service Coordinator

IT Service Coordinator Enjoy a pivotal IT coordination role with global exposure, career growth, collaborative teams, and hands‑on impact supporting reliable systems across a fast‑growing education business. Keypath Education – Ranked Best Place to Work by WRK+ (2021 – 2024) At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on. Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. With offices in Australia and SE Asia, we are truly a global company. Work Anywhere: At Keypath Education, flexibility is our strength. We put our people first, allowing you to choose where you work – from home, in the office, or both. This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role. Job Description Keypath Education is looking for a highly organised and proactive IT Service Coordinator to join our growing IT team. This role is central to keeping our technology services running smoothly ensuring issues are prioritised, resolved efficiently, and communicated clearly across the business. Reporting to the Manager of IT Infrastructure & Security, you’ll act as the coordination hub between end users, technical teams, and vendors, supporting system availability and service quality across our Asia‑Pacific operations. What you’ll be doing Coordinate and manage the IT service desk queue, ensuring tickets are triaged, assigned, and resolved in line with SLAs Monitor system health and alerts and coordinate responses to incidents and risks Track vendor renewals, software licensing, assets, and IT expenses Support IT reporting, project capitalisation tracking, and operational metrics Improve service desk processes, documentation, and reporting Communicate clearly with stakeholders on incidents, requests, and service updates Support onboarding/offboarding and ensure compliance with IT policies and security standards What you’ll bring Experience in an IT service desk, IT coordination, or IT operations role Familiarity with ITSM tools (ServiceNow, Jira, Freshservice, or similar) and ITIL practices Strong organisational skills, attention to detail, and ability to juggle multiple priorities Working knowledge of Microsoft 365, Azure service health, and Windows/macOS environments Confidence working with operational data, reporting, and financial tracking Excellent communication skills and a proactive, service‑oriented mindset Additional Information At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team: Benefits and Rewards: All the necessary equipment for success including laptop Access to health & wellbeing programs including an Employee Assistance Program and Mental Health Days Learning & growth opportunities including access to LinkedIn Learning, Career Development Programs and Learning Labs Employee led Initiatives such as Culture Club, Team Green, Sustainability and more Company events and activities run in office and remotely Why Keypath? Global EdTech Leader: Join an industry on the rise. Transform the World: Contribute to upskilling and reskilling globally. Make an Impact: Help solve future economic and social challenges. Join Keypath and make a difference. We welcome applicants from diverse backgrounds and offer inclusive support throughout the recruitment process. Apply now to unlock your potential with Keypath! #LI-MT1 Department Information Technology Locations Keypath Malaysia Office Remote status Fully Remote Employment type Full-time