We're looking for a technically minded IT Operations Administrator who brings the best of both worlds — solid hands-on knowledge of hardware and software, combined with sharp organisational and administrative skills. If you're someone who enjoys keeping systems running smoothly, hunting down the best deal on tech equipment, and making sure nothing falls through the cracks, this role is for you.
Act as the first point of contact for helpdesk tickets, triaging and resolving issues where possible before escalation
Assign and manage tickets efficiently via the ticketing system (Freshdesk)
Maintain and update Excel reports and manage helpdesk reporting
Maintain accurate hardware and software inventory, including licensing and lifecycle tracking
Source, compare, and procure tech equipment — researching supplier options, comparing specifications and pricing, and identifying cost-effective alternatives
Contact and negotiate with vendors on hardware and software orders, replacements, and support contracts
Evaluate and benchmark supplier quotes, identifying opportunities to reduce costs without compromising on quality
Build and maintain relationships with key vendors and stay up to date on new products and pricing in the market
Promptly address and resolve customer inquiries and issues with professionalism and courtesy
Minimum 2 years of experience in a technical support, helpdesk, or IT operations role
Solid working knowledge of hardware components, software applications, and how they interact — evaluate specifications and compare products
Experience dealing with vendors and suppliers — negotiating pricing, following up on orders, and sourcing alternative options
Proficient in MS Word, Excel, Outlook, and Teams
Understanding of basic networking and troubleshooting techniques
Outstanding communication skills, both written and verbal — confident engaging with vendors, clients, and internal teams alike
Highly organised with strong attention to detail
Ability to manage multiple priorities, work independently, and meet deadlines
Customer-focused with the ability to handle complex or difficult situations professionally
Own device that meets our technical requirements, a stable internet connection of minimum 20Mbps (fibre preferred), a suitable workspace, and the ability to communicate effectively across virtual platforms.