Investor Services Supervisor

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. Investor Services Department The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Poland. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models. Job Description An Investor Services Supervisor (“IS Supervisor”) is an integral part of the Investor Services team ensuring service delivery in line with defined standards to both clients and investors. An IS Supervisor is the focal point for day to day activities and is responsible for delegating activities to the team and performing a first level review on capital activity, wire transfers, AML, FATCA and CRS. An IS Supervisor reports to an IS Manager who completes the second level review. An IS Supervisor is responsible for ensuring consistent application of defined operational procedures and controls in all activities prepared by the Investors Services team. Key Responsibilities: Identify where follow-up is required and notify appropriate team members Liaise with investors to obtain fully executed transaction instructions. Advise and assist Investor Services Administrator to ensure subscription proceeds are received timely. Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary. Escalate to Manager and MLRO where required. Review investor transactions on HedgeInvestor® (HedgeServ’s proprietary Investor Services System) Review the reconciliation of the subscription/redemption bank account daily and take action to address outstanding items. Review wire transfer instructions for all payments processed. Assist with bank account openings and closures for clients Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes Client Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital Reports Preparation of Fund Audit requirements Review of Investor Audit requests prior to distribution to investor/auditors General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance information requests. Engage with investors and clients on complex queries . Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ Identify opportunities to improve processes, team structure, operations and discuss them with Investor Services Manager and Director Our requirements: A minimum of 2 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered. Strong verbal and written communication skills. Strong analytical and problem-solving skills. Strong attention to detail and well organized. Ability to work effectively in a time-sensitive environment with defined deadlines. Ability to be flexible and work effectively both within a team structure and independently. Strong interpersonal skills. Demonstrates initiative while applying appropriate escalation processes. Demonstrates consistency in delivering assigned responsibilities. Take responsibility for assigned tasks. Demonstrate professional standards aligned with company values. We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work. 🏥 Full private medical insurance so that you can take care of you & your family’s health & wellbeing 🛡️ Permanent health insurance/income protection as well as Life insurance , so that you can feel secure in any situation Employee Assistance Programme available to you and your immediate family for support on a variety of matters Defined contribution pension scheme with competitive employer contributions so you can look after your future Competitive annual holiday entitlement so that you can slow down and take some time to rest 🎓 Annual professional membership fee reimbursement, e.g. in ACCA, CIMA 🎁 Club/gym subsidy so that you can take care of your body Discretionary annual bonus scheme 💬 Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you! 🏠 Remote/hybrid working opportunities , or from the office 🧠 Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave 🎉 Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you 💻 Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us