Interim Regional Field Lead - Croatia & Slovenia

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. IMPORTANT DETAILS JOB TITLE: Interim Regional Field Lead – Croatia & Slovenia DATE: June 3, 2026 REPORTS TO: Mark Selcon, transitioning to Nicole Baffa (new Croatia & Slovenia RD) mid-season LOCATION : The preferred location is in the Croatia Operational Hub; remote locations may be considered for highly qualified candidates and business need as determined by the ET member in partnership with other key stakeholders. LENGTH OF SEASON: July 1 – October 31, 2026 MARKETS COVERED: Croatia & Slovenia PURPOSE OF JOB The interim Regional Field Lead is a Trip Development (TD) role responsible for meeting critical company deliverables as they relate to TD, including but not limited to coordination and mentorship of TE’s, overseeing trip logistics, maintaining vendor relations, sub-contractor relationships, ensuring Ascent updates are timely and accurate, and reviewing associated trip materials. RL’s primary focus is trip quality and operational oversight of their regions, supporting Regional Directors on trip quality and accuracy, hotel service agreements, crisis management, scheduling, custom/private trips and new trip development. RLs work closely with Regional Directors and Trip Experts to successfully manage trip and regional logistics for a designated segment of trips. RLs are a vital link between the office and field and across departments, working within Trip Development and partnering closely with the Leader Development and Operations teams. A high degree of organization, attention to detail, self-motivation, creativity, coordination and leadership is required to carry out the responsibilities of this position along with a focus on timely execution of defined processes. MAJOR DUTIES AND RESPONSIBILITIES: Supervise the Market Expert & Trip Experts in critical quality decisions, timely execution of Ascent updates, and delivery of all TD guest and leader-facing materials. Mentor the Market Expert & Trip Experts including providing feedback, mentoring performance, completing Mid-Season Check Ins and End of Season Reviews. Host village meetings to help connect field staff to company, provide informational tips, and foster good morale. Potential to lead 1-2 trips during seasonality, as agreed upon by your RD(s) Serve as vital communication link between field and office. Keep up with company and departmental communication – transmit/translate/reiterate for Field Staff as needed. Provide real time crisis management for on-trip issues including supporting the weekend on-call team Provide high-level support for Field Staff in the region, with LD Managers and LDLs. Proactively look for ways to improve trip quality. Review and respond to guest, leader and staff feedback. Provide feedback and ideas to RD(s). Plan, create and update all aspects of trip quality and design, including research and presearch, for designated trips by mentoring and working closely with the Market Expert & Trip Experts. Build and maintain strong relationships with key vendors to ensure smooth operations. Help provide hotel and activity solutions for desired trip capacity, working closely with the RD and hotels team. Provide guidance to the Scheduling Team on Market Expert & Trip Expert Schedules Respond in a timely manner to private trip requests if needed. Work closely with Private Trips Team, researchers, and all partners to insure the best possible experience for guests. REQUIRED KNOWLEDGE AND ABILITIES : Experience in Trip Development or prior Trip Expert or Regional Expert experience required. Extensive Trip Leading experience in the area preferred and understanding of Backroads’ service ethic. Strong understanding of TE Program Experience in Leadership Development as a mentor is strongly preferred Strong organizational skills Strong interpersonal skills, including proven feedback skills via FTR feedback on trips and with co-leaders Analytical skills preferred but not required Ability to multi-task and handle a multitude of details associated with trip planning; meeting deadlines in a fast-paced environment. Strong relationship coordination and problem-solving skills Cost management abilities Systems and database skills Understanding the connection from office to trip to leader to guest, and ensuring quality at every step is paramount Proficient in Microsoft Office, Excel, & Word Excellent verbal communication skills including training and speaking in front of groups Understanding local language is a plus ELIGIBILITY, COMPENSATION AND BENEFITS: Compensation is determined according to the candidate's experience and qualifications. Pay rates may differ depending on work location, with individuals located in designated hubs or within the operations area potentially qualifying for higher compensation compared to those in fully remote positions. Backroads will cover vehicle, accommodation and some food costs for business purposes when conducting field visits or traveling for work. The position is open to all nationalities, subject to visa approval or existing European work authorization. APPLICATION DETAILS : Please apply via Workday, including a cover letter explaining why you are interested and your qualifications as well as your resume Reach out to Daysha Lichty or Mark Selcon, Regional Director of Croatia & Slovenia, with questions Application deadline is June 15, 2026.