Insurance & Mortgage Administrator

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: 𝗥𝗲𝗺𝗼𝘁𝗲 (𝗘𝗮𝘀𝘁 𝗠𝗶𝗱𝗹𝗮𝗻𝗱𝘀), 𝘄𝗶𝘁𝗵 𝘁𝗿𝗮𝘃𝗲𝗹 𝘁𝗼 𝗗𝗲𝗿𝗯𝘆 𝗳𝗼𝗿 𝗺𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝗮𝗻𝗱 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳𝗳𝗶𝗰𝗲 𝘄𝗼𝗿𝗸.

𝗛𝗼𝘂𝗿𝘀: 𝟮𝟬–𝟮𝟱 𝗵𝗼𝘂𝗿𝘀 𝗽𝗲𝗿 𝘄𝗲𝗲𝗸, 𝘄𝗼𝗿𝗸𝗲𝗱 𝗼𝘃𝗲𝗿 𝟯–𝟰 𝗱𝗮𝘆𝘀 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵.

𝗦𝗮𝗹𝗮𝗿𝘆: £𝟭𝟰.𝟬𝟬–£𝟭𝟱.𝟬𝟬 𝗽𝗲𝗿 𝗵𝗼𝘂𝗿 (𝗱𝗲𝗽𝗲𝗻𝗱𝗶𝗻𝗴 𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲), 𝘄𝗶𝘁𝗵 𝗮 𝗽𝗮𝘆 𝗿𝗲𝘃𝗶𝗲𝘄 𝗮𝗳𝘁𝗲𝗿 𝟯–𝟲 𝗺𝗼𝗻𝘁𝗵𝘀.

𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝗻𝗱𝗼𝘄: 𝗣𝗹𝗲𝗮𝘀𝗲 𝗮𝗽𝗽𝗹𝘆 𝘄𝗶𝘁𝗵𝗶𝗻 𝟯 𝘄𝗲𝗲𝗸𝘀 𝗼𝗳 𝘁𝗵𝗶𝘀 𝗮𝗱𝘃𝗲𝗿𝘁 𝗯𝗲𝗶𝗻𝗴 𝗽𝗼𝘀𝘁𝗲𝗱.

Hollybeck is a friendly, down‑to‑earth mortgage and protection brokerage based in Derby. We are expanding our admin team and looking for an experienced Insurance & Mortgage Administrator to support our advisers and help deliver an exceptional client experience.

Due to our current volume of business, we are looking for someone who can hit the ground running and confidently manage cases with minimal supervision. We recognise the value of experience and are keen to attract someone who can make an immediate impact within the team.

This role is ideally suited to someone who already has experience in protection or financial services administration and can confidently manage cases with minimal supervision.

We’re a close‑knit, supportive team who genuinely enjoy working together. This role offers genuine flexibility and a supportive working environment, which many of our team value highly. We focus on quality of service rather than high‑pressure volume targets, creating a calmer and more sustainable way of working.

This role also offers a high level of independence and trust, with the opportunity to take ownership of your work.

Key Responsibilities:

• Manage protection applications from submission through to completion

• Liaise with insurers, clients, advisers and medical agencies

• Chase outstanding requirements and keep all parties informed

• Handle sensitive client information accurately and confidentially

• Maintain up‑to‑date CRM records and documentation

• Support the mortgage administration team during busy periods or staff absence

• Manage your own workload effectively while working remotely

What We’re Looking For:

• Previous experience in protection, insurance, mortgage or financial services administration

• Strong organisational skills and excellent attention to detail

• Confident, professional communication skills

• Ability to work independently and manage your own workload

• Experience using CRM systems and Microsoft Office

• Understanding of protection applications and processes

• Familiarity with insurer portals, medical agencies or underwriting processes is highly desirable

• CeMAP qualification (or working towards) is advantageous but not essential

• Must be based in the East Midlands and able to travel to Derby when required

Location

This role is currently remote, but you must be based within the East Midlands and able to travel to Derby for team meetings, training sessions and collaboration days. As the business grows, we expect to move into an office in Derby. When this happens, the office will become the main place of work, with some flexibility maintained where possible.

Working Hours

This role will be part‑time, working 20–25 hours per week, typically over 3–4 days (to be agreed). As you settle into the role and become confident with our processes, there may be opportunities to increase your hours over time.

What We Offer:

• Birthday day off

• Paid Christmas close‑down

• Supportive, friendly working environment

• Regular team meet‑ups

• A flexible approach to working that supports work‑life balance

• Salary progression as you develop further in the role

To apply, please send your CV and a short introduction to [email protected]