Credit Manager (FTC)

​ Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story? The role: Responsible for ensuring that company credit and collections policies and procedures are adhered to. Team development, recruitment and reviews. Complete the departmental reporting. Regular ongoing monitoring of the portfolio of accounts to identify and to follow up any outstanding issues with credit agency alerts, late payment of invoices, debit notes, credit claims, salary overpayments and disputes. Managing the monthly B2C account reconciliations (i.e. E-Comm and Retail outlets). What you’ll do: Provide guidance to Credit Control team and act as point of escalation as/when required Conduct regular 1:1s with team members Monitor daily processes timetable to ensure all actions are completed on time (e.g. cash receipts processing, Ecom & Retail Outlets allocations, Held Order review) Oversee routine upload of billing to customer invoicing portals (Amazon, JLP, others) Monitor aged balances to ensure appropriate actions are being taken to secure payments on the agreed due date Attend stakeholder meetings to discuss and progress collections issues Ensure all debit note deductions are being actioned to minimise balance remaining on AR at each month end Support Held Orders process (owing to overdue balance and/or exceeded credit limit) 12 Week Rolling AR Forecast – prepare, review & subject to FLT and other stakeholders (weekly) Review Credit Control team mailbox to ensure enquiries/other are actioned Support routine & ad hoc reporting/analyses You have: A good educational standard and relevant CICM qualification is required Minimum of 5 years' relevant Credit Control expereince: essential that some has been gained in a Retail Credit Control environment Must be computer literate with working knowledge of accounting software and advanced Excel experience is essential Practical experience of end-to-end collections/AR process Excellent Communication skills Demonstrable efficient time management, prioritisation and organisational skills We have: 70 years of expertise in beauty and spa, with the Clarins and myBlend brands Unique products and innovative services A commitment to Social & Environmental Responsibility embedded in our raison d'être A caring and inclusive corporate culture Development and training opportunities Attractive compensation and benefits We Care Day – Volunteering A flexible work environment, with up to 2 days of remote working per week About Clarins Group A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws. Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women. To learn more about our group and our commitments to people, visit www.groupeclarins.com . Equal opportunity employer We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI). To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com