Insights Executive

Insights Executive Company Overview Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media. The evolving Pulsar Group portfolio includes Isentia , the market-leading media monitoring, intelligence and insights solution provider; Pulsar , the most advanced audience intelligence and social listening platform; Vuelio , which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource , the network that connects journalists and influencers to the PR and communications industry. Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries . Our technology is used by 6,000 organisations every day , from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits. Role Overview An Insights Executive is well-organised, with an interest in PR and/or analysis, and with strong attention to detail. You will be joining a small Insights team that delivers detailed media analysis reports that add human insight to our media monitoring and social listening software. You will be responsible for overseeing day-to-day operations of a portfolio of Insights clients. This involves coordinating our analyst production teams to ensure the timely delivery of ongoing, high-quality media analysis reports; acting as day-to-day contact for both clients and production teams; quality control of media analysis reports; and onboarding of new clients. You should have a sound knowledge of media analysis and strive for high-quality output even when under pressure. Communication skills are paramount; in addition to keeping the Insights Manager informed and escalating issues or tasks, you should be able to present ideas and explanations to clients clearly and concisely. Reporting into the Insights Manager, you will be expected to support managing the reporting pipeline and to implement processes set out by the Insights Manager. You will manage your own time to ensure that tasks meet their deadlines (both internal and external) and you should be able to take initiative, while also being a team player and open to ideas from others. Where applicable, you may be asked to support in marketing activity, pre-sales consultancy and training of other team members on specific tasks set out by the Insights Manager. Key Responsibilities Proofread and fact check media analysis reports to ensure quality Some hands-on production of media analysis and design of measurement programmes Management of a diverse portfolio of client reports and relationships Assist in the resolution of day-to-day client questions Participate in the coordination of production teams to ensure timely delivery of reporting Support training and feedback sessions for production teams Work with Director of Insights/Insights Manager to ensure sustained quality and growth opportunities where applicable Assist with testing new tools and platform changes as part of company-wide innovation efforts All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS). We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn. Profile We will support you with training and build up your skillset and responsibilities over time. To be considered to this role, you will need to demonstrate: Superior organisation skills – comfortable in multi-tasking and working on multiple projects; Strong verbal communication skills that enable you to manage expectations, deliver feedback, and participate in provision of training: Written communication skills – accurate proof reading is essential, and an analytical mindset and eye for detail Client / Account Management experience Desired experience includes: Analysis and research skills, utilising Excel and/or quick familiarisation of proprietary analytics tools Previous customer-facing role in which you have acted as a day-to-day contact Work within PR/media analysis industry and knowledge of best practice frameworks We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team. Benefits Salary: £28,000 - £29,000 dependent on experience 25 days holidays + 8 public holidays Day off on your birthday Hybrid working (2 days a week in the office) Up to 4x salary Life Assurance Opt-in Private Healthcare Access to self-paid Dental Insurance Other benefits such as Perkbox (for discounts), Cycle Scheme, Season Ticket Loans, a Workplace Nursery scheme, and SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services). Locations London Remote status Hybrid