About this role
We are looking for an Incident Management Specialist role in Pakistan to handle customer interactions and incident resolution. If you are stress-resistant, can multitask, and are customer-focused, you can apply! Key Responsibilities Key Responsibilities: Customer Communication – Handling customer inquiries via phone and email, providing explanations, resolving complaints, and ensuring high-quality service. Incident Resolution – Efficiently managing and resolving conflicts, including cases of harassment and criminal incidents. Request Processing – Handling user requests in the admin panel (reviews and appeals) and emails. Data Collection – Gathering information for incident analysis and reporting. Process Improvement – Suggesting ways to enhance incident resolution and reduce their occurrence. Key Competencies: Stress Management – Staying calm and making decisions under pressure. Teamwork – Collaborating effectively to resolve incidents. Ethical Conduct – Maintaining high ethical standards when handling sensitive information. Customer Focus – Commitment to excellent customer service. Creativity – Finding innovative solutions for complex cases. Continuous Learning – Willingness to adapt and grow in response to new challenges. Skills, Knowledge & Expertise Requirements: Strong oral and written communication skills. High stress resilience and responsibility. Initiative and ability to get things done. Ability to process large volumes of information in a multitasking environment. Fluent in Urdu/ English Job Benefits to be added