HR IT Specialist

Malaysia Kuala Lumpur Overview of the Role: The HR IT Specialist is responsible for the design, configuration, and continuous enhancement of the ServiceNow HR Service Delivery (HRSD) platform. This role supports the HR digitalisation strategy by delivering scalable solutions, ensuring platform stability, and enabling a seamless, high‑quality HR service experience. The outcome is a stable, well‑designed HRSD platform that delivers intuitive HR services, reduces manual effort, and supports efficient case management and HR processes across the organisation. Areas of Responsibility: Provide 1st–3rd level support for ServiceNow HRSD module. Configure and develop HRSD functionality, including workflows, forms, portals, and case logic. Implement enhancements and change requests based on requirements from the Product Owner. Support testing, releases, and ongoing improvements to the ServiceNow HRSD platform. Support and contribute to the implementation of the HRSD module in new countries and markets, including configuration, localization, testing, and coordination with the Product Owner. Collaborate closely with the Senior ServiceNow HRSD Specialist to follow standards and expand technical expertise. To Qualify for the Role: Professional qualifications: Bachelor’s or Master’s degree in HR, IT, or related field. Strong technical expertise in ServiceNow ITSM and/or HRSD modules (prior HRSD module experience a plus – otherwise, we will help upskill you) Experience with configuration, business rules, workflows, MDF objects, and Time Evaluation. Understanding of HR processes, data structures, and integrations. Advanced user of Microsoft Office. Behavioral qualifications: Strong analytical and problem‑solving mindset. Customer‑oriented approach with clear communication. Ability to manage multiple tasks and deadlines. Collaborative mindset with willingness to share knowledge. Attention to detail and focus on quality. Join an organisation based on Trust, Openness, and Innovation: In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day. We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization. We Offer: A job in a growing, international company with good career opportunities. State of the art technology and work in an exciting industry. Good work life balance with flexible working conditions. A culture of teamwork, based on knowledge sharing, professional respect, kindness. We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday. A full-time independent and responsible position. Training, conferences, and the opportunity for self-development. We offer the opportunity to travel for work globally. About Demant: Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks. At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality. #DTIC #LI-HYBRID #LI-JL1 About Demant Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.