Digital Customer Success Specialist

About Sonata Software Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title - Microsoft Office Apps Customer Engineer Location - Malaysia (Remote) Roles And Responsibilities We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers. Relevant MIP/VBD Titles Chalk Talk - Office 365 - Migrating Your Macros to the Cloud Onboarding Accelerator - Office 365 ProPlus Deployment M365 Foundations Workshop Required Skills Required Optional Skills Advanced networking skills with DNS, firewall, load balancing, etc. Knowledge of scripting languages such as PowerShell. Familiarity with ITIL best practices for IT service management. Advanced knowledge of Office Scripts Experience with SharePoint and OneDrive. Experience with Managing Exchange On Prem/Online Knowledge of scripting languages such as PowerShell. Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps. Relevant Certifications Microsoft 365 Certified: Fundamentals Microsoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps) Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps) Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 365 Apps) 10+ years in customer-facing roles involving systems architecture, administration, operations, software support, and IT consulting, with emphasis on Microsoft 365 Apps for Enterprise and Teams BA/BS in IT, Engineering, or related field (or equivalent experience) Strong analytical, problem-solving, and decision-making skills Excellent communication and interpersonal skills Ability to work independently and collaboratively Customer-focused mindset with commitment to high-quality support Experience delivering technical workshops, training sessions, and webinars on Microsoft 365 best practices Provide technical support for M365 Apps (Word, Excel, PowerPoint, Outlook, Teams) Diagnose and resolve technical issues related to M365 Apps remotely and on-site Solid understanding of Microsoft 365 Apps features and functionalities Experience deploying, administering, and troubleshooting Office Suites or Microsoft 365 Apps Collaborate with IT teams for seamless integration of Office Apps Stay current with updates and guide customers on implementation Knowledge of Windows operating systems Writing skills to write enterprise level learning documentation