Housing Officer

About the Company

We’re working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.

About the Role

Manage day-to-day housing needs for residents living in temporary accommodation.

Responsibilities

• Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
• Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
• Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
• Respond to tenancy-related concerns, including complaints and anti-social behaviour, in a fair and professional way.
• Maintain accurate case notes, tenancy records and reports.
• Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.

Qualifications

• Previous experience in housing management, homelessness services, or tenancy support (essential).

Required Skills

• Excellent communication and problem-solving skills.
• Strong organisational skills and the ability to manage a busy caseload.
• Empathetic and customer-focused approach.

Preferred Skills

• Good working knowledge of housing law and homelessness legislation (desirable).

Pay range and compensation package

Pay: £18 an hour

Equal Opportunity Statement

Hybrid working arrangement (office and home-based). Supportive team environment. Opportunity to gain valuable local authority experience and develop your career in housing services.

If you are interested in the role, please apply with your CV now!