Head of Operational Resilience

Head of Operational Resilience Lead Operational Resilience at Cynergy Bank, shaping how we respond to disruption across critical services while ensuring strong governance, regulatory compliance, and organisation-wide resilience. Shape the future of Operational Resilience at Cynergy Bank. Join us as Head of Operational Resilience and play a critical role in strengthening how the Bank prevents, adapts to, responds to and recovers from disruption. You’ll lead the development and embedding of our Operational Resilience Framework within the First Line, ensuring our Important Business Services (IBS) remain resilient and compliant with regulatory expectations. What’s the opportunity? This is a high-impact role at the centre of the Bank’s resilience agenda. You will own the Operational Resilience programme, working closely with Risk, Technology, Outsourcing and Business Service Owners to embed strong governance, deliver scenario testing and lead the annual self-assessment presented to Executive and Board committees. Your work will directly influence the Bank’s ability to meet FCA/PRA expectations and strengthen its control environment. Where you will work Hybrid working: 3 days in our London office, 2 days from home. Why join us? Impact: Lead and embed the Bank’s Operational Resilience Framework across critical services. Exposure: Work directly with senior stakeholders and committees across the Bank. Flexibility: Hybrid model supporting balance and productivity. Reward: Competitive package aligned to seniority and impact. How you will make an impact Lead and maintain the Operational Resilience Framework within the First Line Own the annual Operational Resilience programme, including Board-level self-assessment Identify, map and maintain Important Business Services and critical dependencies Facilitate scenario testing and resilience assessments, ensuring clear outcomes and follow-up Define and review impact tolerances with Risk and Business stakeholders Drive remediation and continuous improvement in resilience and control maturity Ensure alignment with FCA/PRA requirements and internal risk frameworks Maintain high-quality documentation to support governance, audit and regulatory oversight Build strong cross-functional relationships across Risk, Technology and Business teams Identify opportunities to improve efficiency and maturity across resilience processes What you will bring Experience in Operational Resilience, Risk Management or similar within UK banking Strong understanding of FCA/PRA Operational Resilience requirements Experience in scenario testing, impact tolerance setting and dependency mapping Knowledge of enterprise risk frameworks and control environments Strong analytical skills with the ability to identify risks and improvement opportunities Confident communicator, able to engage senior stakeholders and facilitate workshops Organised, proactive and delivery-focused Collaborative approach, comfortable working across multiple teams How we will support you We offer a clear and competitive package designed to support you both financially and personally: Holiday: 28 days annual leave + public holidays + birthday leave Bonus: Up to 30% profit share (subject to scheme rules) Pension: 5% employer / 4% employee contribution (from month 4) Life cover: 4x base salary (from day one) Income protection: Group income protection (from day one) Private medical: Single cover after probation (or option to take a health cash plan) Hybrid working: 3 days office / 2 days home Additional benefits include: Holiday purchase scheme Electric vehicle scheme Education and professional development support Employee Assistance Programme (EAP) Cycle to Work scheme Season ticket loan Lifestyle discounts and wellbeing support Enhanced family-friendly policies Who Are We? Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to help ambitious businesses and individuals achieve their goals. We know that professional and personal lives often overlap, so our mission is to support customers in all their interdependent banking needs. Since 2018, we have lent over £4bn to scaling businesses and partnered with leading firms to deliver the future of banking. Named Bank of the Year 2025 by MoneyAge, we are recognised for our commitment to customers, innovation, and tailored solutions. This award reflects our team’s dedication to delivering exceptional banking experiences, powered by cutting-edge technology. Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing. These principles guide our decisions, drive our culture, and ensure the best outcomes for our customers and colleagues. Learn more about us: cynergybank.co.uk/about-us This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience. At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly, based on skills and experience alone. Please note, we may close the advert early if we receive a high volume of applications. Apply now to help shape the future of human digital banking at Cynergy Bank. Department Risk - Operational Risk Locations London Remote status Hybrid Yearly salary £85,000 Employment type Full-time Contract Type Permanent About Cynergy Bank Cynergy Bank was established in 2018 by entrepreneurs to serve the needs of business owners, property entrepreneurs and family businesses. We have a strong track record supporting businesses that want to scale up and provide over £3bn lending to scaling businesses across the UK, we also offer retail deposits to UK savers. Our vision is to provide a truly personalised service that is delivered through face-to-face relationships and enhanced by the latest technology. Founded in 2018 Co-workers 360