Operational Resilience Manager - copy

Put your career on the map Salary: £62,114 - £77,232 Pension: 28.97% of base salary (RoS contribution) Annual Leave: 42 days annual holiday, Duration: Permanent Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns. Location: Hybrid working with regular attendance in Edinburgh or Glasgow as required Grade: C1 Closing date: 22 June at 10am Number of vacancies: 1 Registers of Scotland (RoS) Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. This job is for you if you want… Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders. Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 42 days annual holiday. Investment in professional development : we invest in all our people so that they have the right skills to be productive and confident in their job. Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first. Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver. The Role As Operational Resilience Manager, you will lead the strategic development and delivery of resilience capability across Registers of Scotland, ensuring the organisation can continue to provide trusted, high-quality public services during disruption. You will strengthen resilience across digital services, registration operations, data services, estates and critical suppliers, safeguarding the integrity and availability of Scotland’s land and property information. Working collaboratively with colleagues across Digital, Risk, Cyber and Business teams, as well as external partners, you will embed a culture of preparedness and ensure robust business continuity and recovery arrangements are in place and regularly tested. This is a unique opportunity to establish and lead a new resilience function, driving organisation-wide improvements in service uptime, recovery performance, supplier assurance and incident response. Your work will play a vital role in protecting the property market, maintaining citizen trust, and ensuring RoS can respond and recover quickly under any conditions. Key outcomes over the next 12–24 months include: Leading an organisation-wide assessment of resilience maturity across critical services and processes and defining a long-term resilience strategy and delivery plan Establishing up-to-date, tested and assured business continuity and recovery plans focused on end-to-end business-critical services Demonstrating strengthened resilience across core services such as Digital Submissions Improving resilience indicators, including uptime, recovery test results and supplier assurance scores Delivering effective performance during real incidents with strong stakeholder feedback Achieving positive audit outcomes and driving continuous improvement of controls and practices On a typical day you will… Accountable for setting and delivering the organisation-wide resilience strategy and embedding a resilience culture across the business Lead the identification, mapping, and management of business-critical services to ensure continuity under all conditions Establish and chair resilience governance structures (steering groups, working groups, programme boards) to ensure senior leadership engagement and continuous improvement Collaborate with internal teams (Digital, Product, Cloud Platforms, Cyber Security, Operations, Risk, Estates, Communications) and external partners (cloud providers, digital suppliers, Scottish Government, auditors) to embed resilience into systems, services, and supplier arrangements Provide independent assurance and strategic oversight of business resilience, including disaster recovery planning, failover testing, and supplier continuity validation Coordinate scenario testing and exercises for prioritised threat scenarios (e.g., cyber disruption, supplier outages) and embed lessons learned Lead or support multi-disciplinary responses during major incidents impacting operations or digital services, including post-incident reviews and structured lessons learned Produce clear, evidence-based reporting for executive management and governance groups on resilience posture, risks, incidents, and testing outcomes Maintain operational resilience frameworks, contribute to the Corporate Risk Register, and ensure alignment with governance, Audit & Risk Committee expectations, and internal audit recommendations Embed continuous improvement practices across resilience activities, including scenario testing, supplier assurance, and service recovery planning Key Responsibilities Essential Criteria – Skills and Attributes for Success Technical: We will assess you against the following Experience and Technical skills during the application and assessment process Develop, operate, and embed operational resilience, business continuity, incident management, and digital service operations Align resilience, continuity, and recovery practices with relevant standards, including ISO 22301 and the NCSC Cyber Assessment Framework Own and maintain Business Continuity Plans (BCPs) and service recovery playbooks, ensuring compliance with ISO 22301 and Scottish Government expectations Coordinate and deliver scenario testing and exercises (table-top, simulation, live), embedding lessons learned to strengthen service continuity Act as a key member of the Incident Management Team during major incidents or disruptions Hold professional qualifications or training in business continuity, disaster recovery, or resilience (e.g., CBCI/MBCI), ITIL Foundation or higher, ISO 22301 Lead Implementer/Auditor, or training in incident command/emergency response frameworks (gold/silver/bronze) Experience: Experience developing, operating and embedding operational resilience, business continuity, incident management or digital service operations (not solely providing support) Experience working within cloud-first or complex digital environments, such as Infrastructure as Code, microservices architectures, automated deployments, cloud-native or hybrid/on-premises services Experience coordinating and delivering strategically focused scenario testing and exercising, business continuity or disruption recovery activities, and embedding lessons learned into service improvements Experience managing third-party and supply-chain resilience, including mapping dependencies beyond immediate teams or business units Demonstrated experience leading or coordinating responses to major service incidents or operational disruptions Experience working with audits, risk assurance or governance groups, providing evidence and assurance on resilience or service performance Behaviours At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment: Making Effective Decisions – strategy, risk assessment, incident leadership. Managing a Quality Service – delivering high-quality, trusted services and assurance. Leadership – embedding culture, influencing senior stakeholders, leading multi-disciplinary teams. Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: A CV outlining your career history and how you meet the technical criteria (max 4 pages). A Statement of suitability ( 500-1000 words) detailing how you meet the Making Effective Decisions behaviour and experience criteria for the role. Please use the STAR method (Situation, Task, Action, Result) in your examples. Your CV and Supporting statement should be submitted as a single MS Word file. Please note: If we receive a high volume of applications, we may complete an initial sift on Technical Criteria We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs will not be scored or statements over 1000 words will not be considered. We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles. Stage two – assessment If successful at application stage, you will be invited to an in-person interview which will include the following: Pre-prepared Presentation Exercise Case study applied exercise completed on the day Information on Success Profiles For further information on success profiles, visit our Success Profiles. Feedback Feedback will only be provided if you progress to interview stage. Reserve List In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. Nationality and immigration status In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here . Security Successful candidates must undergo a Level 1 Disclosure check. Individuals working with government assets must complete baseline personnel security standard checks. Equality, diversity and inclusion As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. We’re not as diverse as we’d like yet, and we’re working on it. We especially welcome applications from underrepresented groups – people who are disabled, minoritised ethnic groups, and younger people (16-24 years of age). To learn more please see our EDI strategy. As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels. If you require any adjustments to our recruitment process, please let us know via [email protected]. Please see this page for more information on adjustments. Further information For further information relating to RoS, including: Additional details on pay & benefits The Civil Service Code Complaints process Use of AI in the application/recruitment process, Please view our additional information page online.