Head of Client Services

Head Of Client Services

Location: Remote | Type: Full-time

Compensation: 790k ZAR/yr ($48k/yr)

Hours: 3-11pm SAST (9am-5pm EST)

Most account managers maintain relationships. You'll grow them.

At Scaletopia, we run outbound lead generation for some of the most ambitious and biggest agencies in the U.S, agencies managing millions in client revenue who need a pipeline that consistently delivers. Our clients aren't small operators. They're serious, fast-moving businesses with high standards, and they expect to be treated that way.

We're looking for a Head of client services who sees a client portfolio as a growth opportunity, not a maintenance task. The right person for this role will be drawn not just by the compensation, but by the calibre of the clients they'll be managing and the reputation that comes with doing this job well.

The Role

You'll own a portfolio of 15-20 clients end-to-end. You are the face of Scaletopia to the client. You know what's happening across their accounts, you translate performance into clear client language, you build relationships strong enough to generate referrals, and you spot when an account needs attention before the client does.

What You'll Own

Client Relationships

• Own 15-20 accounts as the primary point of contact, building relationships that go beyond the transactional
• Lead regular client check-ins (weekly or bi-weekly), you run the conversation, you don't just present a deck
• Stay ahead of account health: identify concerns before they escalate, never let a client feel like a number
• Build the kind of rapport that leads to long-term retention, upsells, and referrals

Account Growth

• Identify upsell and service expansion opportunities within existing accounts and move them toward conversion
• Actively cultivate referrals and warm introductions from satisfied clients
• Position Scaletopia's full service offering at the right moments in the client relationship

Reporting and Client Communication

• Translate campaign data (reply rates, meetings booked, pipeline contribution) into clear, confident client updates
• Communicate client sentiment, account health, and relationship status internally so every team member knows where each account stands
• Flag risks and wins early, you are the client's voice inside Scaletopia

Internal Coordination

• Bridge the gap between clients and the GTM, data, and inbox management teams
• Escalate issues to the right internal owner quickly, with full context, without pulling clients into internal complexity
• Keep clients informed of timelines, progress, and results with no surprises

You're the right fit if:

• You have concrete examples of accounts you've grown, not just retained
• You think in outcomes: client longevity, expansion revenue, and referrals are how you measure yourself
• You run client conversations with confidence, not from a script
• You are proactive by default and never wait for a client to raise a concern first
• You've worked in a marketing agency, lead gen, or B2B environment managing multiple accounts

Bonus: You have hands-on knowledge or experience in B2B outbound outreach and lead generation — you understand how the process works and can speak to it confidently with clients.

Your Success Metrics

• Client retention averaging 6+ months
• Upsell and expansion revenue from your portfolio
• Referrals and warm introductions generated from existing clients
• Client satisfaction across your accounts

What We Offer

• Compensation: 790k ZAR/yr ($48k/yr)
• Performance bonuses tied to retention and account growth
• Remote, full-time
• $1,000/year learning and development budget
• A client portfolio that will genuinely build your career and your name

Interview Process

• Application Review (48 hours)
• Screen Sync (20 min)
• Paid Assessment
• Paid Trial (5 days)
• Final Decision