Head of Account Management

GR8 _TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us. Why this role exists: This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey. What you’ll work on: You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back . Your focus: structure + execution + client trust. What you’ll drive: Customer lifecycle system Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back. Document and continuously improve customer journeys, key touchpoints, and success moments. Introduce account segmentation and resource allocation logic (where we invest time and why). Programs, policies, and performance Build onboarding and account development programs that scale across geos and brands. Define Customer Success/Account Management policies, playbooks, and operating cadence. Implement satisfaction tools and loyalty initiatives (and make the data actually actionable). Governance & escalation Run business reviews and enforce internal SLAs with clear escalation mechanisms. Be the internal “Voice of Customer” — and translate client reality into product/process priorities. Revenue & leadership Define sales targets with leadership; contribute to revenue planning and forecasting. Drive training, internal collaboration, and executive engagement on key accounts. Contribute to cross-functional initiatives as part of the broader leadership team. What makes you a GR8 fit: Must-have 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations. Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant). Proven ability to build lifecycle frameworks and processes — and make teams follow them. Excellent communication + high EQ: you can handle exec rooms and messy escalations. Advanced English + Russian. Calm under pressure, strong execution, and serious attention to detail. Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages. Work-life & support Paid maternity/paternity leave + monthly childcare allowance. 20+ vacation days, unlimited sick leave, emergency time off. Remote-first + tech support + coworking compensation. Team events (online/offline/offsite). Learning culture with internal courses + growth programs. Our culture & core values: GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. FUELLED BY TRUST : we’re open, honest, and have each other’s backs. OWN YOUR GAME : we take initiative and own what we do. ACCELER8 : we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED : we grow through challenges and stay curious. BULLETPROOF : we’re resilient, ready, and always have a plan.