Job Title:
Remote Guest Services Representative
Hourly Pay:
$21 - $27/hour
Summary:
We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today!
Job Responsibilities:
Greet guests warmly and assist with check-in/check-out
Answer inquiries about hotel amenities, services, and local attractions
Handle guest requests, including bookings, wake-up calls, and special accommodations
Resolve guest complaints and concerns professionally, ensuring satisfaction
Process reservations, cancellations, and changes to bookings accurately
Maintain up-to-date guest records with confidentiality
Coordinate with housekeeping, maintenance, and other departments
Respond to phone calls and emails promptly, providing accurate information
Maintain a clean and organized front desk area
Qualifications:
High school diploma or equivalent required
1-2 years of customer service experience, preferably in hospitality
Strong communication and problem-solving skills
Ability to handle guest complaints effectively
Ability to manage multiple tasks in a fast-paced environment
Experience with reservation systems and Microsoft Office is a plus
Flexible availability, including nights, weekends, and holidays
Perks & Benefits:
Competitive hourly pay: $21 - $27
Health, dental, and vision insurance coverage
Paid time off and holiday pay
Employee discounts on accommodations and services
Training and career development opportunities
Positive, collaborative workplace culture