Online Member Services Representative

Work Arrangement: 100% Remote (U.S. Residents Only) Help Members Protect What Matters Most Are you passionate about helping people, building relationships, and providing exceptional service? Do you enjoy being a trusted resource who makes a positive impact on the lives of others? AO is seeking dedicated and customer-focused professionals to join our growing team as a Member Services Representative . In this role, you'll work directly with members and their families, helping them understand available benefits, answering questions, and providing outstanding support throughout their experience. This opportunity offers the flexibility of working from home while providing the training, mentorship, and career growth opportunities needed to build a rewarding long-term career. About AO At AO, we proudly serve working families by helping them access valuable supplemental benefits and financial protection programs. Our organization is built on integrity, service, and a commitment to making a meaningful difference in the communities we serve. Since 2020, we have operated in a fully remote environment, allowing our team members to enjoy flexibility while maintaining a collaborative and supportive culture. What You'll Do As a Member Services Representative, you'll serve as a key point of contact for members, ensuring they receive accurate information, exceptional service, and ongoing support. Key Responsibilities Meet with members virtually through Zoom and other online platforms Answer questions regarding benefits, coverage options, and available programs Assist members with applications and required documentation Provide exceptional customer service and follow-up support Build strong relationships through professionalism and consistent communication Maintain accurate records and member information Resolve concerns efficiently while delivering a positive experience Collaborate with team members to ensure excellent service standards Participate in ongoing training and professional development opportunities What We Offer 100% Remote Flexibility Work from the comfort of your home while maintaining a healthy work-life balance. Weekly Pay & Performance Bonuses Receive weekly compensation along with additional earning opportunities based on performance. Comprehensive Training & Mentorship No prior industry experience is required. We provide structured onboarding, coaching, and support from experienced leaders. Career Advancement Opportunities We believe in promoting from within and offer clear pathways into leadership and management roles. Medical Reimbursement Program Available to qualifying representatives after 90 days. Incentive Trips & Recognition Programs Earn opportunities to qualify for company-sponsored travel, leadership conferences, and performance-based rewards. Industry-Leading Technology Access modern systems and virtual tools designed to help you efficiently serve members and manage your responsibilities. Qualifications We are looking for individuals who demonstrate: Strong communication and interpersonal skills Excellent customer service abilities Positive attitude and professional demeanor Strong organizational and problem-solving skills Ability to work independently in a remote environment High level of integrity and accountability Desire to learn, grow, and help others succeed Preferred Experience Experience in the following areas is beneficial but not required: Customer Service Member Services Hospitality Retail Healthcare Call Center Operations Client Relations Administrative Support Requirements Must be at least 18 years of age Must be legally authorized to work in the United States Computer or laptop Reliable high-speed internet connection Webcam and microphone capability Quiet, professional workspace Why Join AO? ✔ Fully Remote Opportunity ✔ Flexible Schedule ✔ Weekly Pay ✔ Ongoing Training & Mentorship ✔ Leadership Development ✔ Career Growth Opportunities ✔ Supportive Team Culture ✔ Meaningful Work Helping Families Apply Today If you're looking for a flexible remote career where your people skills, professionalism, and commitment to service can make a real difference, we'd love to hear from you. Apply today and discover a career that offers purpose, growth, flexibility, and opportunity. Serve with Purpose. Grow with Confidence. Build Your Future with AO. 🚀